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Laiacona Remodeling - Office Manager Resume Example

Rhlaiy Epchilr
Professional Summary

Goal driven customer service specialist with 20+ years of industry achievement and demonstrated success in customer satisfaction.  Tenacious in expanding and maintaining clientele through strong interpersonal skills and honest business practices.  Dedicated to exceeding customer expectations through creative design and problem solving. 

  • Ability to Learn Quickly
  • Flexible Adaptation to Priorities
  • Excellence Under Pressure
  • Exceptional Multi-Tasking Ability
  • Acute Attention to Detail
  • Design Creativity
  • Excellence in Customer Service
  • Motivation to Succeed
Window Treatment & Fabric Sales/ In House Design Consultant 04/2009 to 07/2018

Directly assisted owner of a high volume family owned upholstery and window treatment business in daily operations of sales and design services.

Greeted customers and provided product information and design options to help them make informed decisions on fabric purchases and window treatments. Answered questions relating to operation and care of merchandise.  Recommend or selected products based on customer needs and personal design esthetics. Performed daily operations duties, such as providing customers with estimates, processing payments, organizing samples and fabric inventory for retail space, and managing company correspondence.  In addition to sales and design consultation, I worked closely with the seamstresses, interior designers, upholsterers, and subcontractors, to set goals for installation deadlines and ensure job success. 

     Selected Achievements:

  • Designed and assisted in fabrication of new products when needed.
  • Recommend and implemented procedural changes to improve operations, such as supply changes and organization of customer orders.
  • Performed in home design consultations and assisted in installations to increase customer satisfaction.
  • Learned new skills such as chair caning to maintain and increase production of the service. 
Office Manager 10/2008 to 03/2009

NOTE:  This was a voluntary employment assisting my Father to maintain his workload, and in personal recovery from Hurricane Ike, which devastated his home and business on Galveston island in September of 2008.

Assisted general contractor/owner of high-demand remodeling business.  Restored order to the home office in which this business is run.  Duties included; sorting through paperwork to reestablish a well organized filing system, rearranged shelving and furniture to create ease and mobility in work area, attaining copies of insurance and utility records for reimbursement purposes, and performing data entry of yearly financial records for tax preparation.  In addition to my office duties, I would occasionally get the opportunity to get my hands dirty and help with construction on job sites.  I was also the personal chef and housekeeper to a household of six, as my father's house became a refuge to his friends left homeless after the storm.

     Selected Achievements:

  • Gained greater knowledge of computer applications such as the excel program.
  • Maintained a meticulously clean and organized household and office.    
  • Experienced the joy of helping others recover from disaster.
Lead Cook/ Banquet Chef 05/2001 to 07/2008

Managed day to day back of the house operations of two family owned restaurants and hotel banquet facility serving world travelers on the South Shore of Lake Tahoe.

Assisted owners in overseeing of all aspects of back of the house operations such as menu development, inventory, scheduling, and training new employees.  Communicated daily with owners discussing overall business performance and new menu strategies. Performed quality inspections of all food products and sanitation practices. Supervisory duties included; instructing cooks and other workers in the preparation and presentation of menu items, as well as demonstrating new cooking techniques and recipes to kitchen staff.  Collaborated with banquette sales team to develop and adapt menus for special guests or functions.  Determined production schedules and staff requirements necessary to ensure timely delivery food service.

     Selected Achievements:

  • Assisted in the development and execution of a varied menu items for wedding banquettes to ensure that all bridal parties and guests had the perfect menu for their special day.
  • Looked to by management and fellow employees for assistance  in operations of all aspects of both restaurants owned by the company.
  • Praised by ownership for loyalty and ability to perform any and all tasks required.
  • Ensured customer satisfaction through high quality food standards and beautiful presentation.
Banquet/ Pantry Chef 09/2005 to 09/2006

Performed multiple cooking tasks from pantry to pastries in high end and very exclusive country club located in the San Francisco Bay area of California.

Worked closely with highly trained and talented chefs from around the country to serve guests of very distinguished pallets.  Trained under Executive Chef, Michael Nakahara of the Fairmont Hotel, San Francisco.  Daily operations duties included; execution of original menu items, creating new menu items for the club's restaurant, assisting in ordering of inventory, and working in all areas of the kitchen to promote absolute guest satisfaction. Specialized duties included; creating artistic plates and platters for member events and functions, helping to orchestrate service of holiday banquet events in which guest numbers exceeded 900 people, and training new employees.

     Selected Achievements:

  • Fine tuned my knife skills and unlocked greater creative potential.
  • Looked to as a team leader by senior employees and supervisors.
  • Recognized by staff, supervisors, and members for creativity and artistic food presentations.
  • Gained knowledge of new types of cooking techniques and cuisines.
High School Diploma: Jun 1996 Enka High School - Candler , NC

Graduated from a North Carolina Public School while simultaneously completing course work at a Vocational School for Cosmetology.

Second Year Course work Hours : Cosmetology Jun 1996 Buncombe County Career Center - Asheville , NC

Completed Second Year course work hours required by the North Carolina State Board of Cosmetology.

First Year course work for Cosmetology : Jun 1995 Aiken County Career Center - Aiken , SC

Completed year one course work hours required by the South Carolina State Board of Cosmetology.

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Resume Details

This is a real resume for a Office Manager in Clyde, North Carolina with experience working for such companies as Stephens Upholstering, Laiacona Remodeling, Timber Cove Services Llc. This is one of the hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

Previous Companies:


Previous Job Positions:

  • Office Manager
  • Lead Cook
  • Banquet Chef
  • Banquet
  • Pantry Chef


  • Enka High School
  • Buncombe County Career Center
  • Aiken County Career Center

Level of Education:

  • High School Diploma
  • Second Year Course work Hours
  • First Year course work for Cosmetology

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