JUANITA KAGWA - OFFICE MANAGER Resume Example

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Avery Ward

XXXXX XXXXX XXXX XXXXX , RANCHO CUCAMONGA , CA 91739 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Service-oriented biller with over 20 year background in medical field. Core competencies include billing insurances,computer literate, managing doctors office with staff training in all aspects of medical office necessities and doctors credentialing as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service
Active Listening and Learning

Service Orientation
Computers and Electronics

Critical Thinking
Administration and Management

Judgment and Decision Making
Troubleshooting

Experience

OFFICE MANAGER/BILLER 01/2007 to Present
JUANITA KAGWA, M.D. – POMONA, CA

Use computers for various applications, such as database management or word processing.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Provide services to customers, such as order placement or account information.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Develop or maintain internal or external company Web sites.

Learn to operate new office technologies as they are developed and implemented.

Supervise other clerical staff and provide training and orientation to new staff.

Train and assist staff with computer usage.

BILLER 11/2003 to Present
TEMS PEDIATRIC – ONTARIO, CA

Answer telephones and direct calls to appropriate staff.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.

Complete insurance or other claim forms.

Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

Transmit correspondence or medical records by mail, e-mail, or fax.

Maintain medical records, technical library, or correspondence files
Billing all types of insurances and sending thru Office Ally.
Sending patient statement and collection.
Posting charges and payment thru EHR.

BILLER 01/1990 to Present
TSC BILLING – RANCHO CUCAMONGA, CA

Answer telephones and direct calls to appropriate staff.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.

Complete insurance or other claim forms.

Billing Commercial insurance, Hmo insurance, Medi-cal ,
Billing Medicare and CHDP forms.
Sending claims thru Office ally.
Responding to all insurances denials
Sending patient monthly statement and collecting their balances.
Operates diffirent kinds of EHR.
Making monthly reports,
Verify eligibility thru website and obtain EOB's and claims.
Train office staff for various offices such as verify eligibility, collecting deductibles and patient responsibility, referrals , inventory supplies etc.

SURGERY COORDINATOR 10/2010 to 11/2013
A. R. MOHAN, M.D – POMONA, CA
.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Provide services to customers, such as order placement or account information.

Order and dispense supplies.

Supervise other clerical staff and provide training and orientation to new staff.

Train and assist staff with computer usage.

Arrange hospital admissions for patients.

Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

Maintain medical records, technical library, or correspondence files.

Receive and route messages or documents, such as laboratory results, to appropriate staff.

Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

Education

CERTIFIED MEDICAL CODER: MEDICAL CODING Apr 2008 PRACTICE MANAGEMENT INSTITUTE - RIVERSIDE, CA

Associate of Science: NURSING May 1985 LONG BEACH CITY COLLEGE - LONG, CA

LIMITED X-RAY TECHINICIAN: X-RAY May 1981 LONG BEACH CITY COLLEGE - LONG BEACH, CA

MEDICAL ASSISTANT: FRONT AND BACK OFFICE ASSISSTANT Jun 1980 BRYMAN SCHOOL - LONG BEACH, CA

Community Service

Volunteer at Sacred Heart Church

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