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Carolina Care Solutions - Office Manager Resume Example

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Nalinege Nhlaold
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
XXXX XXXXXXXXX XXXXXX
Charlotte, NC 28216
Professional Summary
Seeking an office manager position in which I can contribute to the development of the organization with my extensive office management experience and, to build a long-term career with opportunity for professional growth.
Skills
  • Active Listening
  • Critical Thinking
  • Coordination
  • Active Learning
  • Judgment and Decision Making
  • Complex Problem Solving
  • Instructing
  • Computers and Electronics
  • Management of Personnel Resources
  • Monitoring
  • Time Management
Experience
Nursing Assistants Jan 2016Current Olde Knox Commons AT the Villages of Mecklenburg Inc Huntersville, NC
  • Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
  • Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.
  • Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.
  • Turn or reposition bedridden patients.
  • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Feed patients or assist patients to eat or drink.
  • Supply, collect, or empty bedpans.
Office Manager/Nursing Assistants Nov 2011Current Carolina Care Solutions Charlotte, NC
  • Direct or coordinate the supportive services department of a business, agency, or organization.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Hire and terminate clerical and administrative personnel.
  • Completes operational requirements by scheduling and assigning employee's; following up on work results;ensuring CNA/PCA license and T.B. kept current.
  • Take inbound and outbound calls as needed to find replacement aides for call outs and fill in's if needed.
  • Schedule new appointments of new referrals with agency director.
  • Turn or reposition bedridden patients.
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Remind patients to take medications or nutritional supplements.
  • Feed patients or assist patients to eat or drink.
Certified Nursing Assistant Aug 2013Jun 2015 Access Home Care Charlotte, NC
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Certified Nursing Assistant Apr 2007Oct 2011 White Oak Manor Charlotte, NC
  • Check patients' pulse, temperature, and respiration.
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
  • Answer residents call bells promptly and courteously.
  • Performs various task assigned by the charge nurse.
  • Use lifts, moves and transport residents, using proper body mechanics or lifting deuces for accident prevention.
  • Maintain the comfort, privacy, and dignity of residents in the delivery of services to them.
  • Assist with feeding, incontinent care, toileting, colostomy care, ambulation, range of motion, communicating or other needs in keeping with the individuals' care requirements.
Certified Nursing Assistant Mar 2003Mar 2007 Home Care Givers Fayetteville, NC
  • Check patients' pulse, temperature, and respiration.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
  • Care for children who are disabled or who have sick or disabled parents.
Customer Service Representative Jan 1998Jun 2002 Damark International Inc Fayetteville, NC
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Answered inbound calls that was routed into the call center.
  • Assisted customers in making decisions about a product or services to buy.


Education
High School Diploma Jul 2012 Cornerstone Christian Correspondence School Townsend, GA
Certification: Certified Nursing Assistant/ Customer Care Training Certificate Jun 2001 Fayetteville Technical College Fayetteville, NC
Nursing/Prerequisites York Tech Community College Rock Hill , SC
Additional Information
CPR Certified, American Heart Association
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Resume Details

This is a real resume for a Office Manager in Charlotte, North Carolina with experience working for such companies as Olde Knox Commons At The Villages Of Mecklenburg Inc, Carolina Care Solutions, Access Home Care. This is one of the hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

Previous Companies:

  • Olde Knox Commons AT the Villages of Mecklenburg Inc
  • Carolina Care Solutions
  • Access Home Care

Previous Job Positions:

  • Nursing Assistants
  • Office Manager
  • Certified Nursing Assistant
  • Customer Service Representative

Schools:

  • Cornerstone Christian Correspondence School
  • Fayetteville Technical College
  • York Tech Community College

Level of Education:

  • High School Diploma
  • Certification

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