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Bob Smith Air Conditioning - Office Manager Resume Example

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Charlotte Murphy
  • XXXX XXXXXX, Groves, TX 77619
  • H: XXXXX XXXXXXXX
  • XXXXXXXXXXXXXXXXXX
Professional Summary

Dynamic Office Manager who delivers a comprehensive range of quality abilities. Proactive leader who takes initiative on projects. Innate problem-solver and customer-solutions provider in the air conditioning/heating industry from wholesale and retail perspectives. Efficient bookkeeper dedicated to achieving meticulous accuracy in all financial records.

Skills
  • Customer and Personal Service
  • Administration and Management
  • Personnel and Human Resources
  • Management of Personnel Resources
  • Telecommunications
  • Management of Material Resources
  • Economics and Accounting
Experience
Office Manager, 08/2007 to 02/2014
Bob Smith Air Conditioning Nederland, TX
  • Questioned callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Determined response requirements and relative priorities of situations, and dispatched service units in accordance with established procedures.
  • Recorded details of calls, dispatches, and messages.
  • Prepared and processed requisitions and purchase orders for supplies and equipment.
  • Maintained documentation of compliance activities, such as technician certifications, badge renewals, industrial reports and safety manuals.
  • Maintained liaisons with outside organizations such as ISNet World and PICs Auditing, so that technicians were in compliance with worker safety requirements in refinery settings. 
  • Utilized skills acquired at CSR training, addressed customer billing inquiries and disputes by mail, email, and phone, providing prompt response to all concerns.
  • Managed complete payroll, including but not limited to, payment of withholding taxes, workers compensation, and processing of new hire and terminations. 
  • Managed and maintained corporate and personal calendar for owners.
Executive Assistant, 09/1998 to 08/2007
Comfort Zone Air Conditioning Groves, TX
  • Coordinated all service components, such as incoming calls, technician scheduling, purchasing, permits, inspections and post-job follow-up.
  • Provided estimate and calculated net profit for each job.
  • Tracked warranty programs.
  • Maintained service manuals.
  • Resolved customer disputes.
  • Managed owner's calendar, appointments and daily activities.
Nail Technician, 08/1993 to 08/1998
Creative Cuts Jasper, TX
  • Scheduled client appointments and accepted payments.
  • Maintained supply inventories and records of client services.
  • Cleaned and sanitized tools and work environment.
  • Advised clients on nail care and use of products and colors.
  • Performed all nail care services.
Office Manager, 08/1989 to 08/1993
A-1 Refrigeration Jasper, TX
  • Questioned callers to determine their locations, and the nature of their problems to determine type of response needed. 
  • Determined response requirements and relative priorities of situations, and dispatched service units in accordance with established procedures. 
  • Recorded details of calls, dispatches, and messages. 
  • Prepared and processed requisitions and purchase orders for supplies and equipment. 
  • Placed all advertising, to include, newspapers, television and phone books to increase sales of products and services.
  • Performeded inventory control in selecting cost-effective vendors and ordering supplies.
  • Managed accounts payable.
Branch Manager, 03/1981 to 08/1989
Thermal Supply Jasper, TX
  • Launched and established branch location. 
  • Developed relationships with vendors and customers.
  • Hired employees and processed hiring-related paperwork.
  • Supervised storefront and warehouse personnel.
  • Purchased, maintained and sold inventory to meet corporate goals.
  • Managed accounts receivable.
Branch Manager, 04/1979 to 03/1981
Thermal Supply Orange, TX
  • Assessed customer needs and recommended appropriate merchandise.
  • Developed relationships with vendors and customers.
  • Hired employees and processed hiring-related paperwork.
  • Supervised storefront and warehouse personnel.
  • Purchased, maintained and sold inventory to meet corporate goals.
  • Managed accounts receivable.
Sales Associate & Administration, 08/1975 to 04/1979
Thermal Supply Groves, TX
  • Assessed customer needs and recommended appropriate merchandise.
  • Developed relationships with vendors and customers.
  • Provided administrative services, such as filing and submission of sales reports.
Education
High School Diploma: Port Neches Groves High School - Port Neches, TX
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Resume Details

This is a real resume for a Office Manager in Groves, Texas with experience working for such companies as Bob Smith Air Conditioning, Comfort Zone Air Conditioning, Creative Cuts. This is one of the hundreds of Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Office Manager resume.

Previous Companies:

  • Bob Smith Air Conditioning
  • Comfort Zone Air Conditioning
  • Creative Cuts

Previous Job Positions:

  • Office Manager
  • Executive Assistant
  • Nail Technician
  • Branch Manager
  • Sales Associate & Administration

Schools:

  • Port Neches Groves High School

Level of Education:

  • High School Diploma

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