American Income Life - Office Manager Resume Example

Ava Rogers

XXX X XXXX XXXXX XX

Phoenix, AZ 85022

Ph: XXXXX XXX XXXXX

XXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Obtain an entry level position in a stable company to
utilize my skills and experience where I can grow and further my education.

Skills

Customer and Personal Service
Critical Thinking

Sales and Marketing
Time Management

Complex Problem Solving
Computers and Electronics

Computer Hardware Installation
Computer Software Installation

Microsoft office (Word, Excel, PowerPoint, Publisher, Access)
Knowledge with VB languages

Upgrade windows systems XP, Vista, 7 and 8
Knowledge with basic web design

Knowledge with Apple products

Experience

Office Manager/ Agent Apr 2014－Present American Income Life Phoenix, AZ

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Recruit, interview, and select employees.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Calculate premiums and establish payment method.

IT Support Jul 2009－Present St.Mary Church Phoenix, AZ

Set up PCs to TVs to display media
Teach children about Microsoft Office
Update Windows software
Upgrade computer hardware
Install computer applications and specialized software applications
Troubleshoots, diagnoses and resolves issues on desktop & Laptop systems

Merchandise Supervisor Jun 2013－Mar 2014 Wal Mart Phoenix, AZ

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Change product price as well as keep inventory using Wal-Mart SMART system

Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Electronic/ Photo Sales Associate Aug 2011－Jun 2013 Wal Mart Phoenix, AZ

Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
Listen to and resolve customer complaints regarding services, products, or personnel.
Prepare merchandise for purchase.
Answer questions regarding the store and its merchandise.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Demonstrate use or operation of merchandise.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.Inventory stock and requisition new stock.
Clean shelves, counters, and tables.

Cashier Oct 2008－Aug 2011 Wal Mart Phoenix, AZ

Weigh items sold by weight to determine prices.

Offer customers carry-out service at the completion of transactions.

Compute and record totals of transactions.

Request information or assistance using paging systems.

Sort, count, and wrap currency and coins.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Process merchandise returns and exchanges.

Answer customers' questions, and provide information on procedures or policies.

Greet customers entering establishments.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Assist customers by providing information and resolving their complaints.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Merchandise Customer Assistant Jun 2007－Oct 2008 Sears phoenix, AZ

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Bag or package purchases, and wrap gifts.

Exchange merchandise for customers and accept returns.

Ticket, arrange and display merchandise to promote sales.

Inventory stock and requisition new stock.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Place special orders or call other stores to find desired items.

Education

BBA: Technology Management May 2015 Northern Arizona University (NAU) Phoenix, AZ

Certification : A+ Certification Dec 2014 Rio Salado Phoenix, AZ

Associate of Applied Science: Computer Infromation Systems Jul 2013 Phoenix College phoenix, AZ

Associate of Science: Computer Information System Jun 2013 Phoenix College Phoenix, AZ

Languages

Arabic

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