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Benchmark Physical Therapy - Office Coordinator Resume Example

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Jaxon Turner
XXX XXXXXXXXX XXXXXX, Chickamauga,GA 30707
XXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Highly organized office coordinator/ receptionist with 5 plus years' experience managing complex medical records. Strong foundation in billing, insurance  and collection. Hard working and very dependable. 

Skills
  • HIPAA compliance
  • Maintains strict confidentiality
  • Patient referrals expert
  • Outgoing and friendly
  • Professional etiquette
  • Patient relations
  • Problem-solving skills
  • Office support (phones, faxing, filing)
  • Insurance benefits procedures
  • Insurance and collections procedures
Experience
Office Coordinator: Jul 2013Aug 2014 Benchmark Physical Therapy: Chattanooga, TN
  • Greeted patients in a polite courteous manner, providing prompt assistance to expedite intake process.
  • Prepared and managed all correspondence, responding to requests from patients, physicians, and insurance companies.
  • Obtained provider authorizations for all applicable tests, procedures.
  • Managed appointment scheduling and intake to ensure efficient patient flow and reduce wait time.
  • Handled medical records with sensitivity and confidentiality while maintaining strict adherence to all HIPAA Privacy and Security Regulations.
  • Organized and forwarded all necessary insurance documentation to minimize refusals in coverage, compiling referrals, treatment plans, and other medical records to support coverage.
  • Supported treatment plans by conveying accurate information regarding home care and scheduling required follow-up appointments.
  • Processed patient registration with speed and courtesy, collecting all necessary information.
  • Verified patient insurance coverage, determined deductibles, processed carrier payments, and billed for any balance remaining.
  • Collected all copays, deductibles and co-insurance.
  • Performed general clerical tasks such as faxing, photocopying, and scanning documents.
  • Carefully tracked and recorded client correspondence.
  • Efficiently fielded phone calls on a multi-line system.
  • Interfaced directly with customers to resolve billing issues.
Office Manager: Dec 2010Mar 2013 NorthRiver Physical Therapy: Ringgold, GA
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Acquire, distribute and store supplies.
  • Conduct classes to teach procedures to staff.
  • Wrote employee manual detailing general business procedures and office policies.
  • Courteously greeted visitors in the reception area.
  • Verified patient insurance coverage and arranged daily appointments, collected copays and deductibles.
  • Monitored office inventory, ordering supplies as needed.
  • Answered customer calls on a multi-line phone system.
  • Transferred incoming calls to the appropriate department with accuracy and speed.
  • Performed general clerical tasks such as faxing, photocopying, and scanning documents.
  • Carefully tracked and recorded client correspondence.
  • Efficiently fielded phone calls on a multi-line system.
  • Interfaced directly with customers to resolve billing issues.
Bill and Account Collectors: Apr 2007Apr 2009 Greater Chattanooga Orthodontics: Chattanooga, TN
  • Courteously greeted visitors in the reception area.
  • Verified patient insurance coverage and arranged daily appointments.
  • Responded to a high-volume of client and colleague email requests.
  • Monitored office inventory, ordering supplies as needed.
  • Answered customer calls on a multi-line phone system.
  • Transferred incoming calls to the appropriate department with accuracy and speed.
  • Filed insurance claims in a timely manner.
  • Collected copays, deductibles and co-insurance. 

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Answer customer questions regarding problems with their accounts.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Negotiate credit extensions when necessary.
Receptionist/Scheduling: Jul 2006Apr 2007 University Surgical Associates : Chattanooga, TN
  • Greeted patients in a polite courteous manner, providing prompt assistance to expedite intake process.
  • Obtained provider authorizations for all applicable tests, procedures, and medications.
  • Managed appointment scheduling and intake to ensure efficient patient flow and reduce wait time.
  • Performed general clerical tasks such as faxing, photocopying, and scanning documents.
  • Carefully tracked and recorded client correspondence.
  • Efficiently fielded phone calls on a multi-line system.
  • Interfaced directly with customers to resolve billing issues.
  • Reviewed and researched coding inconsistencies to ensure accuracy of billing records.
  • Supported treatment plans by conveying accurate information regarding home care and scheduling required follow-up appointments.
  • Monitor unpaid claims and payments, following up with patients, providers, and collection agencies.
  • Processed patient registration with speed and courtesy, collecting all necessary information.
  • Assisted physicians by handling administrative tasks, managing schedules, and maintaining office records.
  • Collected copays, deductibles and co-insurance.
Insurance Claims Clerks: Mar 1998Jan 2006 Blue Cross Blue Shield of Tennessee: Chattanooga, TN
  • Confer with clients to obtain and provide information when claims are made on a policy.
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
  • Created mutually beneficial relationships with customers.
  • Explained terms of service to customers.
  • Responded to and resolved customer complaints.
  • Fielded approximately 60 plus customer calls a day.
  • Offered back-up support to other customer service representatives during peak business hours.
  • Reported customer complaints to the department head to facilitate product enhancements.
  • Performed general clerical tasks such as faxing, photocopying, and scanning documents.
  • Carefully tracked and recorded client correspondence.
  • Efficiently fielded phone calls on a multi-line system.
  • Interfaced directly with customers to resolve billing issues.
Education
GED Lakeview-Fort Oglethorpe, Fort Oglethorpe, GA
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Resume Details

This is a real resume for a Office Coordinator in Chickamauga, Georgia with experience working for such companies as Benchmark Physical Therapy, Northriver Physical Therapy, Greater Chattanooga Orthodontics. This is one of the hundreds of Office Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Office Coordinator resume.

Previous Companies:

  • Benchmark Physical Therapy
  • NorthRiver Physical Therapy
  • Greater Chattanooga Orthodontics

Previous Job Positions:

  • Office Coordinator
  • Office Manager
  • Bill and Account Collectors
  • Receptionist
  • Scheduling

Schools:

  • Lakeview-Fort Oglethorpe

Level of Education:

  • GED

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