Oakland County Health Department - Office Assistant Resume Example

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Jack Carter

XXXXX XXXXXXXX XXXX, Southfield, MI 48075

H: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXX

Summary

Friendly and enthusiastic, has the ability to learn new tasks quickly and proficiently. Proven success in growing and maintaining customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Customer and Personal Service
Active Listening

Speaking
Clerical

Service Orientation
Coordination

Time Management
Active Learning

Experience

Office Assistant 04/2015 - Present
Oakland County Health Department - Southfield, MI

Forwarding information by receiving and distributing communications; collecting and mailing correspondence; copying information.
Maintaining supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
Maintaining equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund Maintains office schedule by picking-up and delivering items using automobile.
Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.
Updating job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Front Desk Agent 11/2014 - Present
Greektown Casino-Hotel - Detroit, MI

Welcoming guest by greeting, answering questions, responding to requests.
Registering guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
Establishing credit by verifying credit cards or obtaining cash Directing guest to room by showing location on map.
Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
Providing concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
Maintaining records by entering room and guest account data.
Collecting revenue by entering services and charges, computing bill, obtaining payment.
Making hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
Securing guest's valuables by processing lost and found.
Contributing to team effort by accomplishing related results as needed.

Job Coach 08/2011 - 05/2014
New Horizons Rehabilitation - Novi, MI

Prepared and maintained records, case files - including documentation such as clients personal and eligibility information, services provided, narratives of client contacts, and relevant correspondences.
Developed rehabilitation plans that fit clients aptitudes, education levels, physical abilities, and career goals.
Monitored and recorded clients progress to ensure that goals and objectives are met.
Conferred with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed service could be developed.
Maintained close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
Participated in job development and placement programs, contact prospective employers, placing clients in jobs, and evaluating success of placements.
Arranged for on-site job coaching or assistive devices, such as specially equipped wheelchairs, to help clients adapt to work or school environments.

Education