Basin Engine and Pump - Office and Administrative Support Workers Resume Example

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Isaac Wright
XXXX X X XXX XXXX, Midland, TX 79705
Ph: XXXXXXXXXXXX
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Summary
Administrative position with focus on Client Relations/Customer Service

Goal-oriented individual  dedicated to high levels of customer satisfaction and meeting aggressive business goals. Integrity  and customer oriented with specialized knowledge in customer service and time management.

Skills
  • Customer and Personal Service
  • Coordination
  • Active Listening
  • Time Management
  • Monitoring
  • Critical Thinking
  • Administration and Management
  • Social Perceptiveness
  • Persuasion
  • Complex Problem Solving
  • Active Learning
  • Judgment and Decision Making
  • Mathematics
  • Management of Personnel Resources
  • Operation Monitoring
Experience
Office and Administrative Support Workers, All Other Jul 2015Present Basin Engine and Pump Midland, TX
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Conduct searches to find needed information, using such sources as the Internet.
Dispatcher Nov 2014Mar 2015 Lonestar Distribution Inc. Midland, tx
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Receive or prepare work orders.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Prepare daily work and run schedules.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Customer Service Specialist Jun 2011Aug 2011 Affiliated Computer Services Lexington, Ky
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, record details of inquiries, orders,complaints or comments, as well as actions taken.
  • Check to ensure that appropriate changes were implemented to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • I received a rating of 100% from the manager as well as the support team.
Family Communications Officer Sep 2010Mar 2011 Narconon Caliente, NV
  • Drug and Alcohol Treatment Center Communications officer at a long term drug and alcohol rehabilitation center.
  • Logged and maintained clients' progress and communicated this to family members.
  • Communicated daily with all clients' approved family members as to their progress, status, and addressed all questions/concerns.
  • Maintained a weekly statistical report of my work output.
Owner Apr 2009Aug 2010 Home Cleaning Business Lexington, Ky
  • Operated and maintained self made home cleaning operation.
  • Gave estimates, and thoroughly cleaned to clients' specific requests as well as overseeing an assistant to aid me in this process.
  • Promote long-term goal of customer's loyalty and satisfaction.
Education
Business Aug 2013 Midway College Business Dean's List
Psychology Aug 1997 University of Penn State Psychology Basic Computer Skills
Additional Information
  • Adept at multi-tasking, learn quickly, and very adaptable to change. Fully capable of working under pressure as well as remaining calm and amicable. Enjoy working with the public and hold firm to the belief that the customer always comes first.

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About this resume

Office and Administrative Support Workers FROM Midland , Texas RESUME

This is a resume for a Office and Administrative Support Workers in Midland, Texas with experience working for such companies as Basin Engine and Pump and Lonestar Distribution Inc. The grade for this resume is 0 and is one of hundreds of Office and Administrative Support Workers resumes available on our site for free. Use these resumes as templates to get help creating the best Office and Administrative Support Workers resume.

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School Attended
Midway College