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Performance Team Miami - Office Administrator Resume Example

Ejal D. Igirava
  • XXX XXXXXXX XXXXXX XXXXX, Sanford, FL 32771
  • XXX XXXXXXX XXXXXX XXXXX, 32771, Sanford FL
  • XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXX
Summary

Dependable and detail-oriented customer service representative. Works well under pressure. Organized, focused and successful at meeting deadlines. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceeding customer expectations has resulted in improved business-client relationships.

Skills
  • 12+ years of excellent customer service
  • Bilingual; fluent in English and Spanish
  • Proficient with MS Office suite, Oracle, SAP, B2B, Peachtree, CRM, and Salesforce
  • Strong written and verbal communication
  • Familiarities and experience with commonly used EDI documents
  • Balances team and individual responsibilities
  • Strong organizational skills
  • Active listening skills
  • Process and apply new skills and concepts quickly
  • Strong attention to detail
  • Ability to organize and prioritize work to meet deadlines
  • Ability to handle sensitive information with the highest degree of integrity and confidentiality
  • Internet savvy
Experience
Customer Service and Sales Support Specialist, 09/2016 to 08/2018
Envirobrite, Energy Planning Associates LLC Sanford, FL
  • Provided World Class Customer Service and Sales support.
  • Served as direct contact for the customer regarding all order related questions.
  • Handled everything from quote, shipment, and all post sales inquiries as the liaison for both outside sales rep and customer.
  • Collaborated with sales teams to understand customer requirements, to promote the sale of company products.
  • Provided up to date condition on pricing and latest product release launches.
  • Communicated with internal departments within the company including planning, quality, engineering, and shipping teams as necessary to provide speedy resolutions to issues and technical inquiries.
  • Researched OSD's/Warranty claims and initiated RMA's, replacements, and/or Credit/Debit memos.
  • Obtained accurate information from vendors relating to shipment and expected date of delivery.
  • Attended company training seminars to become familiar with Lighting fixture product lines.
  • Developed highly empathic client relationships and earned reputation for delivering exceptional customer service.
Office Administrator/Paymaster, 06/2014 to 11/2015
Performance Team - Miami Miami, FL
  • Responsible for providing general administrative support to enable smooth and effective running of the business.
  • Processed and submitted payroll for 200+ employees on a timely matter.
  • Collected and summarized time keeping information; gathered and reviewed time-sheets for accuracy.
  • Organized and maintained employee files.
  • Assisted with the on-board process for new hires.
  • Provided accounting support by evaluating, processing, and reviewing bills and invoices for services rendered.
  • Responsible for credit collections on all accounts by contacting the customer by phone, e-mail and written correspondence.
  • Initiated purchase orders requisitions.
  • Reconciled vouchers against purchase order Log.
  • Maintained inventory and ordered office and warehouse supplies.
  • Coordinated the maintenance of office equipment.
  • Researched charge backs, issued credit memos if applicable and made final decisions on write off's.
  • Prepared regularly scheduled reports and other departmental projects as needed.
  • Received, sorted, and distributed incoming correspondence.
  • Assisted the company's Operations Manager with any projects as assigned.
  • Cross trained and served as backup to Customer Service Department Manager.
Sr. Customer Service Representative, 01/2011 to 06/2014
Honeywell International Inc Miami, FL
  • Responsible for managing order processing for 40 customers among 9 countries between Central and South America.
  • Coordinated with multiple departments related to order processing to ensure expected ship dates are met.
  • Assisted customers and interacted with Sales to provide price quotations, product information, and estimated lead times.
  • Frequent verbal and written communication with customers regarding purchase orders, shipment status, inventory availability, and/or discrepancies.
  • Process credits/debits, Return Goods Authorization and all documentation associated.
  • Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems.
  • Monitor daily backlog report to ensure aged purchased orders are expedited.
  • Provide all necessary documents to customers including: Certificates of Conformity, Certificates of Quality, Certificates of Origin, Commercial Invoices, SLI's, and Packing Lists.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Recognized by Customer Service Director within 5 months of hired date for "Going the Extra Mile".
  • Recognized by Mexico Sales Regional Manager, "Bravo Bronze Award ".
  • Turnover for 2011, handled biggest OEM Distributor, excess of $4MM USD in revenue.
Customer Service Representative, 06/2001 to 11/2010
Performance Team - Miami Miami, FL
  • Responsible for the logistical processing of customer purchase orders, including coordination with vendors/buyers, warehouse, and freight forwarders.
  • Prepared documentation for all inbound/outbound freight.
  • Tracked and traced containers with steamship companies.
  • Submitted shipments for routing based on customer ship windows.
  • Arranged pickups and deliveries of requested merchandise by scheduling all truckload and LTL shipments.
  • Processed and prepared shipping labels via: UPS, FedEx, USPS, and DHL.
  • Provided monthly and annual physical inventory reports.
  • Verified orders picked with warehouse to ensure accuracy.
  • Maintained close communication on day to day basis to keep customer updated at all times, managing the work flow distribution in order to meet tight deadlines, and special projects.
  • Assisted Billing Dept in generating invoices to various customers for services rendered.
Education
High School Diploma: American Academy - Miami, FL
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Resume Details

This is a real resume for a Office Administrator in Sanford, Florida with experience working for such companies as Envirobrite Energy Planning Associates Llc, Performance Team Miami, Honeywell International Inc. This is one of the hundreds of Office Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Office Administrator resume.

Previous Companies:

  • Envirobrite Energy Planning Associates LLC
  • Performance Team Miami
  • Honeywell International Inc

Previous Job Positions:

  • Office Administrator
  • Sr Customer Service Representative
  • Customer Service Representative

Schools:

  • American Academy

Level of Education:

  • High School Diploma

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