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Global Fundation For Democracy and Development GFDD - Office Administrator Resume Example

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Jackson Thompson

Service-oriented Office Administrator with 7 years background in Non-Profit Organization. Core competencies include  customer service, administrative Support, event coordinator and bookeeping as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Critical Thinking
  • Active Listening
  • Administration and Management
  • Judgment and Decision Making
  • Coordination
  • Monitoring
  • Time Management
  • Writing
Office Administrator 09/2008 to Present
Global Fundation For Democracy and Development -GFDD New York, NY
  • Organizing, coordinating and supervise the overall administrative functioning of the office.
  • Maintaining office files of all vendors.
  • Managing mass mailing of Calendar, Magazines and Annual Report to different recipients office: New York, Washington, DC and Dominican Republic.
  • Compose correspondence-reports as needed.
  • Maintaining and ordering office supplies, computers tonners, etc.
  • Take ownership of additional projects as needed, including event management, workspace coordination, and marketing collateral.
  • Schedule and coordinate domestic/international travel including flights, hotel, ground transportation and travel advances for staff and guests.
  • Keeping track of all printed publications and updating periodically inventory report.
  • Ocassional offsite business meetings.
  • Managing Montly Attendance Record, Vacation and Birthday Staff calendar.
  • Coordinating with the property management office access to premises, maintenance and/or any issues concerning with the office operation.
  • Prepare various expen.
Senior Customer Service Representative 07/2001 to 10/2005
Implementos & Maquinarias C. por A. IMCA Santo Domingo
  • Provided customers with outstanding customer service, and prepared monthly, weekly and daily reports.
  • Responsible for input and retrieval information from various databases and access applications.
  • Handled all incoming customer inquiries and made follow up calls to customers in a timely manner.
  • Researched claim and benefit questions for many different and unusual benefit plans in order to move forward with call or claim resolution.
  • Maintained accurate, timely, and harmonious communications with all internal departments.
  • Assisted foreign customers in a friendly manner running projects and business in the country.
  • Collected feedback from customers regarding the service, analyzed, and escalated feedback as appropriate.
  • Ensured a high level of customer service and issued resolution at all times.
  • Prepared weekly/quarterly claiming report for Customer Service Coordinador.
  • Monitored a large volume of work order in process and kept informed the customers about the status.
  • Followed standard operating proce.
Bachelor: Tourism Hotel Administration Sep 1999 Universidad APEC (UNAPEC) - Santo Domingo
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Resume Details

This is a real resume for a Office Administrator in Yonkers, New York with experience working for such companies as Global Fundation For Democracy And Development Gfdd, Implementos & Maquinarias C Por A Imca. This is one of the hundreds of Office Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Office Administrator resume.

Previous Companies:

  • Global Fundation For Democracy and Development GFDD
  • Implementos & Maquinarias C por A IMCA

Previous Job Positions:

  • Office Administrator
  • Senior Customer Service Representative


  • Universidad APEC (UNAPEC)

Level of Education:

  • Bachelor

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