Global Fundation For Democracy and Development GFDD - Office Administrator Resume Example

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XXX XXXXXXXX XXX XXX XX, Yonkers, NY 10703 | (H) XXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Jackson Thompson
Summary

Service-oriented Office Administrator with 7 years background in Non-Profit Organization. Core competencies include  customer service, administrative Support, event coordinator and bookeeping as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Critical Thinking
  • Active Listening
  • Administration and Management
  • Judgment and Decision Making
  • Coordination
  • Monitoring
  • Time Management
  • Writing
Experience
Office Administrator 09/2008 to Present
 Global Fundation For Democracy and Development -GFDD – New York, NY
  • Organizing, coordinating and supervise the overall administrative functioning of the office.
  • Maintaining office files of all vendors.
  • Managing mass mailing of Calendar, Magazines and Annual Report to different recipients office: New York, Washington, DC and Dominican Republic.
  • Compose correspondence-reports as needed.
  • Maintaining and ordering office supplies, computers tonners, etc.
  • Take ownership of additional projects as needed, including event management, workspace coordination, and marketing collateral.
  • Schedule and coordinate domestic/international travel including flights, hotel, ground transportation and travel advances for staff and guests.
  • Keeping track of all printed publications and updating periodically inventory report.
  • Ocassional offsite business meetings.
  • Managing Montly Attendance Record, Vacation and Birthday Staff calendar.
  • Coordinating with the property management office access to premises, maintenance and/or any issues concerning with the office operation.
  • Prepare various expen.
Senior Customer Service Representative 07/2001 to 10/2005
 Implementos & Maquinarias C. por A. IMCA – Santo Domingo
  • Provided customers with outstanding customer service, and prepared monthly, weekly and daily reports.
  • Responsible for input and retrieval information from various databases and access applications.
  • Handled all incoming customer inquiries and made follow up calls to customers in a timely manner.
  • Researched claim and benefit questions for many different and unusual benefit plans in order to move forward with call or claim resolution.
  • Maintained accurate, timely, and harmonious communications with all internal departments.
  • Assisted foreign customers in a friendly manner running projects and business in the country.
  • Collected feedback from customers regarding the service, analyzed, and escalated feedback as appropriate.
  • Ensured a high level of customer service and issued resolution at all times.
  • Prepared weekly/quarterly claiming report for Customer Service Coordinador.
  • Monitored a large volume of work order in process and kept informed the customers about the status.
  • Followed standard operating proce.
Education
Bachelor: Tourism Hotel Administration Sep 1999 Universidad APEC (UNAPEC) - Santo Domingo
Office Administrator Senior Customer Service Representative

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About this resume

Office Administrator FROM Yonkers , New York RESUME

This is a resume for a Office Administrator in Yonkers, New York with experience working for such companies as Global Fundation For Democracy and Development GFDD and Implementos & Maquinarias C por A IMCA. The grade for this resume is 0 and is one of hundreds of Office Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Office Administrator resume.

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School Attended
Universidad APEC (UNAPEC)