American Red Cross - Nursing Tech Resume Example

Isabella Reed

XX X XXX XX, Hazleton, PA 18201

XXXXXXXXXXXXXXXXXXXXXX

Ph: XXXXXXXXXXXX

Professional Summary

Customer service-oriented with 15 years of experience in accounting. I started 1981 in accounts payable. I did expense reports, data entry, purchase orders,code invoices, and working with vendors. I have excellent communication and time management skills. Handles tasks with accuracy and efficiency. Skilled at working with people with diverse backgrounds. Responsible, dependable, punctual.

Skills

Customer Service
Service Orientation

Excellent with Computers
Experience with Purchase Orders

Experience

Nursing Tech Sep 2011－Aug 2013 American Red Cross Ashley, Pa

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Obtain and examine all relevant information to assess validity of complaints and to determine possible cause

of blood bag.

Order tests that could determine the causes of product malfunctions.
Confer with customers by telephone or in person to provide information about products or services.
Match laboratory requisition forms to specimen tubes.
Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Enter patient, specimen, insurance, or billing information into computer.
Monitor blood or plasma donors during and after procedures to ensure health, safety, and comfort.
Train other medical personnel in phlebotomy or laboratory techniques.

Home Health Aide Feb 2009－Sep 2011 Independent Living Service Tamaque, Pa

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
Check patients' pulse, temperature, and respiration.
Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.
Change dressings.

Teller Jun 2007－Feb 2009 Susquehanna Bank Hazleton, Pa

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Count, verify, and post armored car deposits.
Prepare and verify cashier's checks.
Monitor bank vaults to ensure cash balances are correct.
Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Identify transaction mistakes when debits and credits do not balance.
Quote unit exchange rates, following daily international rate sheets or computer displays.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.