Service-oriented Customer Service associate with nine year background. Core competencies include resolution driven as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency.
Review financial statements
Audit offshore Intake process
Support management as workflow specialist
Data collection and analysis
Service default and non default loans
Direct and coordinate new hire training
Develop, facilitate and audit department communications for each customer service department.
Conduct virtual training and classroom meetings.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with executive management as necessary.
Investigate and resolve a wide variety of customer concerns via telephone, email, and written correspondence.
Certified as Training Coach and New Hire Trainer.
Oversee staff and determine areas needing process improvement.
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