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Bank of America - NMO Mortgage Specialist Resume Example

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Lily Sanders
Professional Summary:

Service-oriented Customer Service associate with nine year background.  Core competencies include resolution driven as well as excellent communication and time management skills.  Handle tasks with accuracy and efficiency.

  • Time Management
  • Active Learning
  • Complex Problem Solving
  • Instructing
  • Computers and Electronics 
  • Administration and Management
  • Monitoring
NMO Mortgage Specialist Dec 2011Aug 2013 Bank of America Lancaster, CA

Review financial statements

Audit offshore Intake process

Support management as workflow specialist

Data collection and analysis

Service default and non default loans

Direct and coordinate new hire training

Customer Service Specialist II Aug 2011Dec 2011 Bank of America Lancaster, CA Research, document, and provide solutions in a timely manner.
Communications Specialist May 2011Jul 2011 Bank of America Lancaster, CA

Develop, facilitate and audit department communications for each customer service department.

Conduct virtual training and classroom meetings.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with executive management as necessary.

Customer Service/Sales Specialist Dec 2007May 2011 Bank of America Lancaster, CA

Investigate and resolve a wide variety of customer concerns via telephone, email, and written correspondence.

Certified as Training Coach and New Hire Trainer.

Oversee staff and determine areas needing process improvement.

Associate of Arts : Marketing Sep 1999 Fashion Institute of Design and Merchandising Los Angeles, CA
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Resume Details

This is a real resume for a NMO Mortgage Specialist in Palmdale, California with experience working for such companies as Bank Of America. This is one of the hundreds of NMO Mortgage Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best NMO Mortgage Specialist resume.

Previous Companies:

  • Bank of America

Previous Job Positions:

  • NMO Mortgage Specialist
  • Customer Service Specialist II
  • Communications Specialist
  • Customer Service
  • Sales Specialist


  • Fashion Institute of Design and Merchandising

Level of Education:

  • Associate of Arts

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