Holiday Inn - Night Security And Supervisor Resume Example

Dylan Allen

XXXX XX XXXXXXXXX XXX, Muncie, IN 47304

Ph: XXXXX XXX X XXX

XXXXXXXXXXXXXXXX

Professional Summary

Dedicated and experienced with many applicable abilities seeking a position as a Customer Service Specialist. Exceptional customer services skills, with over 6 years of sales, finance, and management background in direct customer relations.

Skills

Customer and Personal Service
Persuasion

Computers and Electronics
Communications and Media

Negotiation
Critical Thinking

Experience

Night Security and Supervisor Jan 2010－Aug 2010 Holiday Inn/Quality Inn － Richmond, IN

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Use computers write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Monitor the revenue activity of the hotel or facility.

Sample Coordinator/Machine Operator Aug 2009－Dec 2009 Really Cool Foods Inc. － Cambridge City, IN

Check raw ingredients for maturity or stability for processing and finished products for safety, quality, and nutritional value.
Inspect food processing areas to ensure compliance with government regulations and standards for sanitation, safety, quality, and waste management standards.
Operate industrial ovens, fryers, freezers, and labeling machines.
Select, package, and ship food product samples to customers or potential customers.

In-School Suspension Instructor Aug 2006－May 2008 Trotwood Preparatory and Fitness Academy － Trotwood, OH

Observe and evaluate students' behavior in classroom environments.
Supervise students in a small classroom environment.
Respond to classroom behavioral emergencies and evaluate best course of action to resolve the situation.
Proctor and explain tests for children with IEPs.
Coordinate with staff and parents to best determine suitable plans to correct ongoing behavioral issues.

Sales and Service Associate Mar 2005－Jan 2006 JP Morgan Chase － Richmond, IN

Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
Compile information about new accounts, enter account information into computers, and file related forms or other documents.
Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
Perform teller duties as required.
Investigate and correct errors upon customers' request, according to customer and bank records.
Call customers throughout the day to schedule appointments to meet with Personal Bankers.

General Manager/Batrender Mar 2003－Mar 2005 Holiday Inn/Underground Restaurant － Richmond, IN

Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Schedule staff hours and assign duties.
Monitor employee and patron activities to ensure liquor regulations are obeyed.

Sales Associate Mar 2002－Feb 2004 Radio Shack Stores Inc. － Richmond, IN

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Compute sales prices, total purchases and receive and process cash or credit payment.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Education