Steam Ship Authority - Night Operator Resume Example

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Daniel Thomas
XX XXXXXXX XXXX XXXX, Marstons Mills, MA 02648
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Ph: XXXXXXXXXXXX
Professional Summary

Responsible Help Desk Analyst proficient in interpreting user technical problems and determining the most efficient and timely resolution.

Passionate and motivated, with a drive for excellence and a desire to assist users in becoming confident and self-sufficient with their computerized environment. 

Experience learning software packages and creating user documentation.

Strong desire to troubleshoot and resolve hardware or software problems as quickly as possible.  

Skills
  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Judgment and Decision Making
  • Instructing
  • Systems Evaluation
  • Equipment Maintenance
  • Repairing
Experience
Night Operator Jun 2004Aug 2005 Steam Ship Authority Woodhole, MA
  • Monitored and resolved problems with day end process and nightly backup
  • Monitored network and servers for issues; referred unsolved issues to the appropriate staff
  • Set up new equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, customized for that employee.
  • Recorded and tagged all hardware using newly implemented inventory system for theft or fire damage recovery. 
  • Offered support for ticket office and parking lot agents
Customer Service Representative Jan 2004Jun 2004 Accusonic Technologies W. Wareham, MA
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems such as tax exemption issues
  • Seek order approvals by various departments such as finance and contracts as well as from the Director of Engineering. Invoicing of customer orders or field service.
  • Assisted Field Service Manager to send an engineer to the customer for onsite repair or installation
  • Ship products to field service engineer who was assigned to the customer facility for repair or installation. 
  • Granting a return authorization to customer for product diagnostic or repair.
  • Produced end of month revenue reports for Finance and Field Service Departments. 
Administrative Assistant Jun 2003Sep 2003 Accusonic Technologies E. Falmouth, MA
  • Assistant to branch manager
  • Letter writing and editing for branch manager.
  • Managed and stocked office to ensure employees had supplies when needed while being mindful to keep cost down
  • Receive and route telephone calls from field service employees and customers to appropriate department.
  • Make photocopies of correspondence, documents, and presentation materials. Create notebooks of presentation material for all meeting participants.
  • Packaged and shipped to customer or field engineer 
  • Receiving of daily mail and packages. Distributed mail throughout company.
  • Assist in quality control documentation to prepare for ISO audit by editing documents and testing the intranet to ensure documents load properly 
Education
Bachelor of Science: Computer Science Jun 2004 University of Massachusetts Dartmouth, MA
Associate of Science: Computer Information Systems Jun 1992 Cape Cod Community College W. Barnstable , MA

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About this resume

Night Operator FROM Marstons Mills , Massachusetts RESUME

This is a resume for a Night Operator in Marstons Mills, Massachusetts with experience working for such companies as Steam Ship Authority and Accusonic Technologies. The grade for this resume is 0 and is one of hundreds of Night Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Night Operator resume.

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School Attended
University of Massachusetts