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Steam Ship Authority - Night Operator Resume Example

Daniel Thomas
XX XXXXXXX XXXX XXXX, Marstons Mills, MA 02648
XXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Responsible Help Desk Analyst proficient in interpreting user technical problems and determining the most efficient and timely resolution.

Passionate and motivated, with a drive for excellence and a desire to assist users in becoming confident and self-sufficient with their computerized environment. 

Experience learning software packages and creating user documentation.

Strong desire to troubleshoot and resolve hardware or software problems as quickly as possible.  

Skills
  • Customer and Personal Service
  • Time Management
  • Computers and Electronics
  • Judgment and Decision Making
  • Instructing
  • Systems Evaluation
  • Equipment Maintenance
  • Repairing
Experience
Night Operator Jun 2004Aug 2005 Steam Ship Authority Woodhole, MA
  • Monitored and resolved problems with day end process and nightly backup
  • Monitored network and servers for issues; referred unsolved issues to the appropriate staff
  • Set up new equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software, customized for that employee.
  • Recorded and tagged all hardware using newly implemented inventory system for theft or fire damage recovery. 
  • Offered support for ticket office and parking lot agents
Customer Service Representative Jan 2004Jun 2004 Accusonic Technologies W. Wareham, MA
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems such as tax exemption issues
  • Seek order approvals by various departments such as finance and contracts as well as from the Director of Engineering. Invoicing of customer orders or field service.
  • Assisted Field Service Manager to send an engineer to the customer for onsite repair or installation
  • Ship products to field service engineer who was assigned to the customer facility for repair or installation. 
  • Granting a return authorization to customer for product diagnostic or repair.
  • Produced end of month revenue reports for Finance and Field Service Departments. 
Administrative Assistant Jun 2003Sep 2003 Accusonic Technologies E. Falmouth, MA
  • Assistant to branch manager
  • Letter writing and editing for branch manager.
  • Managed and stocked office to ensure employees had supplies when needed while being mindful to keep cost down
  • Receive and route telephone calls from field service employees and customers to appropriate department.
  • Make photocopies of correspondence, documents, and presentation materials. Create notebooks of presentation material for all meeting participants.
  • Packaged and shipped to customer or field engineer 
  • Receiving of daily mail and packages. Distributed mail throughout company.
  • Assist in quality control documentation to prepare for ISO audit by editing documents and testing the intranet to ensure documents load properly 
Education
Bachelor of Science: Computer Science Jun 2004 University of Massachusetts Dartmouth, MA
Associate of Science: Computer Information Systems Jun 1992 Cape Cod Community College W. Barnstable , MA
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Resume Details

This is a real resume for a Night Operator in Marstons Mills, Massachusetts with experience working for such companies as Steam Ship Authority, Accusonic Technologies. This is one of the hundreds of Night Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Night Operator resume.

Previous Companies:

  • Steam Ship Authority
  • Accusonic Technologies

Previous Job Positions:

  • Night Operator
  • Customer Service Representative
  • Administrative Assistant

Schools:

  • University of Massachusetts
  • Cape Cod Community College

Level of Education:

  • Bachelor of Science
  • Associate of Science

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