Sheraton Milwaukee-Brookfield - Night Manager/Auditor Resume Example

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Ellie Russell
XXX X XXXXX XXXX XX, Whitefish Bay, WI 53217
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary
Skills

  • Customer and Personal Service
  • Mathematics
  • Reading Comprehension
  • Active Listening
  • Clerical
  • English Language
  • Service Orientation
  • Monitoring
  • Writing
  • Active Learning
  • Administration and Management
  • Clerical
  • Economics and Accounting
Experience
Night Manager/Auditor Sep 2014Present Sheraton Milwaukee-Brookfield
  • I have worked various positions at this company.
  • I have worked second shift front desk for a few months with combined night audit shift.
  • I was trained on first, second and then on Night Audit, I have even done shuttle runs.
  • Although, my title at this company is Night Manger/Audit.
  • Currently, I am full-time Night manager/audit.
  • I work as the night manager/auditor without supervision on my shift.
  • I have demonstrated a good ability to work indepedently.
  • Supervising myself.
  • Maintain an inventory of vacancies, reservations and room assignments*Register arriving guests and assign rooms *Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints *Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Present statements of charges to departing guests and receive payment.*Greeting Guests, Checking them into their rooms, & Cashiering*Responding to Emergencies such as guest medical issues, criminal activities that require police, power outages, plumbing issues, shoveling snow,etc.) *Printing and delivering notices to guests*Setting Wake up Calls*Providing Guests with Towels, blankets, pillows, and other personal items as needed*Monitoring additional areas of the hotel (pool, fitness center, vending areas, parking lot, etc.)*Running daily credit card transactions through a settlement process*Recording daily room occupancy and rate totals *Recording revenue totals for cash and credit card transactions*Generating automated accounting reports for the manager's review*Handling 3rd party reservations and ensuring proper processing *Running the computer back-up systems Night Auditor/Front Desk at Hotel of the arts/Days Inn& Suites.
  • April 2014-present.
  • Maintain an inventory of vacancies, reservations and room assignments*Register arriving guests and assign rooms *Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints *Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Present statements of charges to departing guests and receive payment.*Greeting Guests, Checking them into their rooms, & Cashiering*Responding to Emergencies such as guest medical issues, criminal activities that require police, power outages, plumbing issues, shoveling snow,etc.) *Printing and delivering notices to guests*Setting Wake up Calls*Providing Guests with Towels, blankets, pillows, and other personal items as needed*Monitoring additional areas of the hotel (pool, fitness center, vending areas, parking lot, etc.)*Running daily credit card transactions through a settlement process*Recording daily room occupancy and rate totals*Recording revenue totals for cash and credit card transactions*Generating automated accounting reports for the manager's review*Handling 3rd party reservations and ensuring proper processing *Running the computer back-up systems.
Auditors Apr 2014Nov 2014 Hotel of the Arts Milwaukee, WI
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Learn to operate new office technologies as they are developed and implemented.
  • Supervise other clerical staff and provide training and orientation to new staff.
Tax Preparer Jan 2011Apr 2011 Tax Team Milwauke, WI
  • Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.* Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.* Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.* Interview clients to obtain additional information on taxable income and deductible expenses and allowances.* Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.* Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.* Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.* Calculate form preparation fees according to return complexity and processing time required.* Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry,or procedures.*Customer Service.
  • *Follow up Calling.
Cater Aug 2008Jun 2009 Boston Store
  • Customer Service*Prep work*Display and setup.
Bartender May 2005Apr 2006 Mequon Country Club Mequon, WI
  • Inventory/Stocking*Basic Mathematics*Mixology*Handling member accounts*Customer service Catering at Boston Market.
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine, and bottled or draft beer.
  • Take beverage orders from serving staff or directly from patrons.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Postal Service Mail Sorters, Processors, and Processing Machine Operators United States Post Office Milwaukee, WI
  • Search directories to find correct addresses for redirected mail.
  • Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
  • Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
  • Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
Tax Preparer Vita-Volunteer Milwaukee, WI
  • Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
  • Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
  • Calculate form preparation fees according to return complexity and processing time required.
  • Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
  • Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
  • Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
Education
Bachelor of Science : Milwaukee Business/Engineering/ Jan 2013 UW-Milwaukee Milwaukeee, WI
UMass Lowell Parelegal, 2007 - 2008 UWWC Pre Forestry : Chemistry/Marketing Jan 2009 Cardinal Stritch University Chemistry/Marketing
Certifications
Certified Nursing AssistantState of Wisconsin License 235620
Tax PreparerInternal Revenue Service License 164095000000
Interests
Interests: Reading, cooking, painting and drawing, music, electronics, animals, self-improvement, history,researching,taxes, classes, languages, linguistics.
Language
Independent Coursework Business Spanish (Certificate) Languages: Italian (Professional working proficiency)Spanish (Limited working proficiency)German (Limited working proficiency
Additional Information
Honors and Awards: President's Award 2008 for customer service.
Activities and Societies: Riveredge Nature Preserve.-TNA Teacher Naturalist. (Only about two months.) The work was rewarding teaching school aged children about nature, measuring Ph Balance,and various otheractivities. Milwaukee

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About this resume

Night Manager/Auditor FROM Whitefish Bay , Wisconsin RESUME

This is a resume for a Night Manager/Auditor in Whitefish Bay, Wisconsin with experience working for such companies as Sheraton Milwaukee-Brookfield and Hotel of the Arts. The grade for this resume is C and is one of hundreds of Night Manager/Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Manager/Auditor resume.

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School Attended
UW-Milwaukee