The Duncan Group - Night Manager Resume Example

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Jackson Thompson
Professional Summary

Service-oriented Hotel Assistant Manager with 15 year background in Hospitality 
Core competencies include Front Desk Agent
Keyholder, Office Assistant. Excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Looking forward to joining respected hotel as Hotel Manager, where
excellent performance in marketing, revenues, as well as managing the hotel
operations will ensure customers enjoy quality service and satisfaction in all

English: fluent (speaking, reading, writing) 
French & German:  fluent (s, r, w)

Night Manager 08/2013 - Present
The Duncan Group - Ventura, Ca   Extensive yardi software implementation  
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts
  • Perform bookkeeping activities, nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, manually or by using computers.
  • Compute bills, collect payments
  • Record guest comments or complaints, referring customers to managers as necessary
  • Transmit and receive messages
  • Answer inquiries pertaining to hotel services
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack mail and messages.
Laundromat Attendant 06/2012 - 05/2013
Our Beautiful Launderette - Los Angeles, CA
  • Grand opening 1st employee
  • Working shifts independently
  • Fluff & fold, taking special request orders
  • POS, cash register, credit card sales
  • Product promotions, provide customer WIFI service
  • Ensure safety, customers problem solving
  • Fire hazard safety, inventory& stock duties, 
  • Janitorial duties cleaning parking lot, garbage disposal
  • Training newly hired co-workers, 11 pm closing facility  
  • Sort/count articles from dryers, and fold, wrap, hang them
  • Clean machine filters, and lubricate equipment
  • Operate extractors and driers, or direct their operation
  • Inspect soiled articles to determine sources of stains
  • Iron/press articles, fabrics/furs using irons / press machines.
Front Desk / Resident Manager 02/2007 - 12/2010
St.Moritz Hotel - Los Angeles, CA
  • Customer service, resident interactions
  • On call day/night in emergencies
  • On call to resolve tenant problems and maintenance issues
  • Writing reports and presentations
  • Light janitorial and housekeeping duties, stock/inventory
  • POS, cash & credit card transactions
  • Booking guests, visitors,tourists rooms
  • Tenant intake referred by Department of Mental Health
  • Monitoring, walking premises for safety
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants
  • Plan, schedule or supervise the work of other employee
Online Computer Classes: Excell, Word, Powerpoint 2014 Santa Barbara City College - Santa Barbara, CA
Vocational: Dental Laboratory Technician 2009 ICDC College - LOS ANGELES, CA
Associates Degree in Switzerland: Hotel Management Assistant Hotel School Switzerland - Zermatt

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About this resume

Night Manager FROM Ventura , California RESUME

This is a resume for a Night Manager in Ventura, California with experience working for such companies as The Duncan Group and Our Beautiful Launderette. The grade for this resume is 0 and is one of hundreds of Night Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Night Manager resume.

School Attended
Santa Barbara City College