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Hyatt Regency Dulles - Night Manager Resume Example

Ijsman Ehglagr
XXX XXXX XX XX, Leesburg, VA 20176 XXX XXXX XX XX, 20176, Leesburg VA | XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Accomplished and energetic Manager with a solid history of achievement in hospitality. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, problem resolution and time management.

Skills
  • Microsoft Office (word and excel)
  • Moderate American Sign Language
  • Time Management
  • 10 years Customer Service experience
  • Exceptional communication skills
  • Proficient in Opera and OnQ PMS systems 
  • Problem Handling/Resolution
Experience
Night Manager 08/2018 to Current
Hyatt Regency Dulles Herndon, VA
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Collect payments and record data pertaining to funds and expenditures.
  • Manage and maintain temporary or permanent lodging facilities.
  • Interview and hire applicants.
  • Prepare required paperwork pertaining to departmental functions.
  • Assign duties to workers, and schedule shifts.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Show, rent, or assign accommodations.
  • Develop and implement policies and procedures for the operation of a department or establishment. 
  • Monitor all departments during evenings (banquets,bar/restaurant,kitchen,housekeeping)
  • Coaching and development with front desk 
  • Guest Satisfaction / Service recovery 
Assistant General Manager 06/2016 to 08/2018
Home2 Suites by Hilton Baltimore/White Marsh, MD White Marsh, MD
  • Promoted from Front Desk Supervisor to AGM within 1 year of being with property.
  • Daily Operations of hotel
  • Check audit pack and post daily
  • Make deposits at bank
  • Receiving and submitting invoices for payments
  • Posting advance deposits
  • Awarding rewards points to members (Hilton Honors Champion)
  • Hiring/Training
  • Cover front desk shifts (morning/evening/night
  • Make schedule for front desk staff
  • Assist with housekeeping (cleaning and inspecting rooms)
  • Creating invoices for AR accounts
  • Ordering (supplies/market/kitchen/housekeeping)
  • Create End of Month Packets
  • Meet with vendors
  • Communicating between all departments to ensure wonderful stays for guest.
  • Forecast / Budgeting
  • Guest Satisfaction 
  • Payroll /Request off / Time Edits
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. 
  • Coaching and development with front desk 
Front Desk Supervisor 06/2015 to 06/2016
Candlewood Suites Baltimore-BWI Airport Linthicum Heights, MD
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Create schedule biweekly 
  • Check guest in/out
  • Authorize payments
  • Customer service/satisfaction
  • Training new hires
  • Assist Operational Manager
  • Housekeeping (fold laundry)
  • Answer and Transfer Calls
Exit Gate Agent 06/2013 to 06/2015
Baltimore/Washington International Thurgood Marshall Airport Baltimore, MD
  • Check guest in/out Authorize payments Customer service/satisfaction Training new hires Assist Operational Manager Housekeeping (fold laundry) Answer and Transfer Calls Make Schedule.
Education
Business Administration Dec 2013 Morgan State University - Baltimore , MD GPA: 3.2
High School Diploma: Jun 2009 Heritage High School - Leesburg , VA GPA: 3.5, Captain of the dance team and step - team. Coordinator for Black History Month assembly.
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Resume Details

This is a real resume for a night manager in Leesburg, Virginia with experience working for such companies as Hyatt Regency Dulles, Home2 Suites By Hilton Baltimorewhite Marsh Md, Candlewood Suites Baltimorebwi Airport. This is one of the hundreds of night manager resumes available on our site for free. Use these resumes as templates to get help creating the best night manager resume.

Previous Companies:

  • Hyatt Regency Dulles
  • Home2 Suites by Hilton BaltimoreWhite Marsh MD
  • Candlewood Suites BaltimoreBWI Airport

Previous Job Positions:

  • Night Manager
  • Assistant General Manager
  • Front Desk Supervisor

Schools:

  • Morgan State University
  • Heritage High School

Level of Education:

  • High School Diploma

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