Embassy Suites - Fort Lauderdale - Night Head Audit Resume Example

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XXXX XXXXX XXXX XXXXXX, Hollywood, FL 33021 | (H) XXXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX
Addison Kelly
Summary
Highly motivated in further developing a career in the Hospitality Industry, and continue to grow within it to achieve current life goal of becoming a hotel General Manager.
Skills
  • Customer and Personal Service
  • Coordination
  • Social Perceptiveness
  • Operations Analysis
  • Computer Repair and Construction
  • Negotiation
Experience
Night Head Audit 11/2014 to Present
Embassy Suites - Fort Lauderdale Fort Lauderdale, FL
  • Managing all of the hotel nightly operations including verifying guest accounts, balances, and charges all while providing high quality customer service to the guests.
  • Compile and run statistical reports for each hotel department and provide them with the completed reports for the next business day.
  • Making sure all charges to guests folios are correct while ensuring the sum of all hotel revenue accounts are equal and balanced.
Front Desk Supervisor/Night Auditor 09/2013 to 11/2014
Doubletree by Hilton Sunrise - Sawgrass Mills Sunrise, FL
  • Helping to supervise and train new employees while keeping communication frequent between team members and management to ensure an efficient daily operation.
  • Listen to guest issues, complaints, and requests and actively resolve them so that the guest feels unique and satisfied.
  • Building relationships with the guests in order to upsell and create a customer loyalty bond at our property.
Reservations Coordinator 08/2012 to 09/2013
Hilton Singer Island West Palm Beach, FL
  • Single handedly responsible for entering special group contracted reservations system quickly and efficiently, while actively segmenting them into the appropriate categories.
  • Receiving incoming calls and creating relationships between guests, local and corporate accounts, and the hotel, while adhering to reservation requests, concerns, or complaints.
  • Working closely with the revenue manager to seek out and monitor trends and adjusting the hotel room rates accordingly with competing properties in order to maximize revenue.
Education
Bachelor of Science: Hospitality and Tourism Management Aug 2012 Florida International University - Miami, FL Graduated with a GPA of 3.6

People also search for

Night Head Audit

Hollywood ,Florida

Addison Kelly

Companies Worked For:

Embassy Suites - Fort Lauderdale , Doubletree by Hilton Sunrise - Sawgrass Mills

JobTitles Held:

Night Head Audit , Front Desk Supervisor/Night Auditor

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About this resume

Night Head Audit FROM Hollywood , Florida RESUME

This is a resume for a Night Head Audit in Hollywood, Florida with experience working for such companies as Embassy Suites - Fort Lauderdale and Doubletree by Hilton Sunrise - Sawgrass Mills. The grade for this resume is A and is one of hundreds of Night Head Audit resumes available on our site for free. Use these resumes as templates to get help creating the best Night Head Audit resume.

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School Attended
Florida International University