Costa Mesa Marriott Suites - Night Auditor/ Manager on Duty Resume Example

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Henry Hernandez
  • XXX XXXXXXX XXX, Fullerton, CA 92831
Professional Summary

Passionate and dedicated hotel operations expert with an excellent record of developing front office teams in providing world-class Marriott service.

  • Detailed Communicator  
  • Adaptability in Demanding Situations
  • Highly Organized
  • Practiced Anticipator 
  • Excellent Energy
  • Complex Problem Solver
  • Strong Desire to Share knowledge
Night Auditor/ Manager on Duty 11/2015 to Present
Costa Mesa Marriott Suites - Costa Mesa, CA
Front Office Supervisor/Manager on Duty 09/2013 to 03/2015
Fairfield Inn by Marriott - Anaheim, Ca

  • Coordinate daily activities of front office agents.
  • Oversee housekeeping, engineering, loss prevention and valet services. 
  • Observe and evaluate team members' performance to ensure quality service and compliance with brand standard.
  • Train new hire agents in proper operational procedures and functions and explain company policies.
  • Meet with managers and other supervisors to stay informed of changes affecting operations.
  • Resolve guest complaints regarding worker performance or hotel amenities provided.
  • Apply guest feedback to training for tailored guest experience.
Front Office Agent /New Hire Trainer 11/2010 to 08/2013
Anaheim Marriott Convention Center - Anaheim, Ca
  • Arrange on-the-job training for new hires and transfer associates.
  • Arrange for ongoing technical training and personal development classes for new hires via MyLearning
  • Designated Elite Guest Agent for more personalized check in experience.
  •  Make recommendations regarding shopping, dining, or entertainment for both visitors and locals staying at the property.
  • Empowered to problem solve a great number of unique situations.
Night Auditor 09/2008 to 11/2010
Irvine Airport Marriott - Irvine, Ca
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Check room rate figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Operate 10-key calculators, copy machines to perform calculations and produce pre-accounting paperwork.
  • Stored confidential documents according to company procedures.
  • Operated airport shuttle to John Wayne Airport.
  • Provided welcoming atmosphere for seasoned travelers.
  • Managed rooms blocking for Southwest pilot and stewards contract.
  • Ordered supplies for lobby shop and kept neat bi-monthly records of items ordered. 
  • Trained new hire overnight agents. 
Front Desk Agent 02/2009 to 09/2009
Marriott Riverside City Center / Franchise Property - Riverside, Ca
  • Greet and register guests, collected proper method of payment for hotel room.
  • Answer inquiries pertaining to hotel policies and services, and resolve guests' complaints.
  • Keep records of guest interactions, recording details of questions, complaints, or comments, as well as actions taken.
  • Post charges, such those for rooms, food, liquor, or telephone calls.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • As a franchise agent provided Marriott's well known customer service.
  • Communicated with hotel driver for airport transportation. 
Bakery and Cafe Department Manager 11/2006 to 01/2008
Sam's Club - Irvine, Ca
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
  • Direct or coordinate bakery deliveries.
  • Prepare or maintain inventory or production records.
  • Operate slicing or wrapping machines.
  • Receive and count stock items, and record data manually or using computer.
  • Purchase new or additional stock, or prepare documents that provide for such purchases.
Food and Beverage Supervisor 04/2004 to 04/2006
Soak City, USA/Knott's Berry Farm - Buena Park, Ca
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
High School Diploma: 2004 Cypress High School - Cypress, Ca
Community Service

Volunteer, Habitat for Humanity, 2012-2015
Childrens' Miracle Network 2012-2015
Second Harvest Food Bank of Orange County 2012-2015
Hemopet Non Profit- 2011-2012

  • Spanish  
Reading Fluent
Spoken Fluent
Driver Award Winter 2014, Fairfield Inn by Marriott
Spirit to Serve Award 2015, Fairfield Inn by Marriott
Spirit to Serve Award 2012 , Anaheim Marriott.
Employee of the Month 2009, Riverside Marriott
Manager of the Quarter 2007,  Sam's Club Irvine

People also search for

Night Auditor/ Manager on Duty

Fullerton ,California

Henry Hernandez

Companies Worked For:

Costa Mesa Marriott Suites , Fairfield Inn by Marriott

JobTitles Held:

Night Auditor/ Manager on Duty , Front Office Supervisor/Manager on Duty

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About this resume

Night Auditor/ Manager on Duty FROM Fullerton , California RESUME

This is a resume for a Night Auditor/ Manager on Duty in Fullerton, California with experience working for such companies as Costa Mesa Marriott Suites and Fairfield Inn by Marriott. The grade for this resume is A and is one of hundreds of Night Auditor/ Manager on Duty resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor/ Manager on Duty resume.

School Attended
Cypress High School