Wyndham Worldwide - Night Auditor Resume Example

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Madison Rivera
XXX XXX XXXXXX XXXXXX XXXX X, Myrtle Beach, SC 29577
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Dedicated and loyal, with many years of customer service in different aspects. A fast thinker who likes multitasking, and having things fall in place. An avid note taker in order to avoid having to ask the same questions later. A quick learner who is not afraid to take on new tasks, no matter how foreign they may seem. Thrive on making the disgruntled happy, or better yet, laugh. Take pride in having the ability to read people, and adjust to each individual accordingly. Dependable, reliable, adaptable, and flexible with a schedule.
Skills
  • Customer and Personal Service
  • Clerical
  • Social Perceptiveness
  • Critical Thinking
  • Time Management
  • Coordination
  • Judgment and Decision Making
  • Quick Learner
  • Thrive on multitasking.
Experience
Wyndham Worldwide Myrtle Beach, SC Night Auditor Feb 2015Present
  • Make and confirm reservations.
  • Greet, register, and assign rooms to guests of resort.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such as discounts or telephone calls, by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones and email.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Arrange tours, taxis, or restaurant reservations for customers.
S&C Wood Creations, Inc. Indian Trail, NC Co-owner/Secretary May 2008Nov 2014
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Coordinate conferences, meetings, and three way calls with subcontractors.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Develop or maintain internal or external company Web sites.
  • Prepare and mail checks.
  • Order and dispense supplies.
  • Train and assist staff with computer usage.
Pepsico, Inc./ Frito Lay Charlotte, NC Transportation Jul 1989Dec 2009

Frito Lay: 3/97-12/09

  • Traffic Center Admin:
  • Started as second shift Customer Service/Billing.
  • Responsible for sorting and printing bills for drivers.
  • Handling customer calls and complaints. Making adjustments to bills when necessary.
  • Helping drivers in the office and on the road.
  • Responsible for covering runs if a driver called off.  
  • Cadec Clerk
  • Cadec was the onboard DOT computer for the tractor trailers. Was responsible for all driver's DOT logs, double checking their delivery bills, and making adjustments for payroll.
  • Responsible for yearly audits results.
  • Trained several others on the admin side of the Cadec system. Even after moving on from position, still came inside to train, or cover the position until it was filled.
  • Trained on own time to receive CDL.
  • Relief Dispatcher
  • Was cross trained to cover the dispatch position. Assigning the driver's board daily, covering open runs, answering phones and assisting management.
  • Yard Personnel/Driver
  • Responsible for fueling tractors and hooking out going trailers. Checking load stability and all lights and mechanical functions.
  • Moving trailers in and out of loading docks.
  • Verifying load accuracy.
  • Maintained the "puzzle" of keeping drivers in their preferred tractors, and keeping them happy.
  • Was selected to be a trainer when the new computer system was introduced. Trained in Dallas, then back to Charlotte to train the drivers and the admin clerk. Also went back to Dallas to help train other classes, and went to several other traffic centers across the U.S. to train their drivers.
  • Would take out runs in the 18-wheeler on off days when a run was available, or a driver booked off. Ran the whole East Coast, and as far west as Arkansas.


PepsiCo Food Service: 11/94-3/97

  • Customer service, responsible for customer orders and billing adjustments. Assisting drivers and management in all aspects. Communications with the warehouse and loaders.


Pizza Hut Delivery: 7/89-8/95

  • Started as a part time delivery driver, quickly was promoted to shift manager, and again to assistant manager. Was responsible for all aspects of the restaurant and employees.
















Education
Brookstone Business College Greensboro, NC Computerized Accounting Jun 1987

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About this resume

Night Auditor FROM Myrtle Beach , South Carolina RESUME

This is a resume for a Night Auditor in Myrtle Beach, South Carolina with experience working for such companies as Wyndham Worldwide and S&C Wood Creations, Inc.. The grade for this resume is A and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Brookstone Business College