TownePlace Suites - Night Auditor Resume Example

Love this resume? Build your own now

Zoe Jenkins
XXX XX XXXXXXX XX, Romeoville, IL 60446
XXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Summary
Personable Hotel Manager with years of proven team building, revenue management
and service delivery skills. Team player who also excelled in a warehouse environment. Eager to be part of a results-oriented team, dedicated to
exceeding expectations.
Skills
  • Customer and Personal Service
  • Time Management
  • Service Orientation
  • Active Learning
Experience
Night Auditor Jun 2012Present TownePlace Suites Joliet, IL
  • Responsible making reservations and the check in/out process.
  • Electronic transferring of daily sales receipts.
  • Assisting guests with amenities to ensure their stay exceeds their expectation.
  • Adhering to company policies as established.
Package Handler Sep 2013Dec 2013 FedEx Romeoville, IL
  • Responsible for unloading packages of various weights and sizes from trucks.
  • Stacking and storing pallets to ensure a hazard free work environment.
  • Achieving daily quotas as established by supervisor.
  • Assisting team members with heavy lifting as needed.
General Manager Mar 2004Dec 2010 Holiday Inn Express Monee, IL
  • Undertook weekly sales meeting to analyze strategies and facilitate ideas for the overall marketing effort.
  • Supervised the day to day activities of the reservation department and coordinated room sales efforts with the sales office and front desk.
  • Ensured the property was operated at approved franchise standards.
  • Trained, coached and kept employees engaged on the business objectives while they pursued personal growth.
  • Conducted departmental training for maintenance, Front desk and housekeeping.
  • Developed and implemented revenue management strategies to maximize revenues and increase REV PAR over previous years.
  • Ensure security procedures are current and adhered to.
  • Creates a positive work environment where all employees have the ability to maximize their potential.
  • Implement pricing and inventory management strategies to capture optimal revenue and market share.
  • Maintain desired labor costs for all departments.
  • Implemented inventory management and pricing strategies to capture optimal revenue and market share.
  • Ordered and managed supplies required for the efficiency of the operation.
  • Met with local convention bureaus to ensure visibility in the market.
  • Implemented successful revenue management strategies in Holidex, Hiro and internet reservation sites to maximize revenue.
Night Auditor Jan 1999Mar 2004 Holiday Inn Express Oakbrook Oakbrook, IL
  • Maintained desired labor costs for Front Office.
  • Targeted marketing strategies and analyzed market mix and trends to maintain our competitiveness.
  • Efficiently resolved customer complaints.
  • Implemented successful revenue management strategies in Encore, Holidex, Hiro and internet reservation sites to maximize revenue.
  • Effectively trained and retrained all staff as needed.
  • Ensured accuracy in the daily reconciliations and edt.
Guest Services/Night Auditor Feb 1999Mar 2000 Laquinta Hotel Oakbrook Terrace, IL
  • Responsible for the check in/out process.
  • Made reservations adhering to the Signature Training module.
  • Efficiently addressed or resolved guest queries.
  • Reconciliation and electronic draft transfer of daily transactions.
Housekeeping Supervisor Aug 1992Sep 1993 Renaissance Oak Brook Hotel Oakbrook, IL
  • Coordinated the day-to-day activities of the Housekeeping Dept.
  • Interviewed, trained and supervised new hires.
  • Ensured personnel adhered to company procedures and policies.
  • Communicated with front desk to ensure efficient room turn around.
  • Provided courteous guest service by responding promptly and efficiently to inquiries and requests.
  • Performed other duties and services required by the Rooms division manager.
Education
High School Diploma Jul 1992 College of Dupage Glen Ellyn, IL Pursued A.A.Sc, Hotel/Motel Management. Pursued A.A.Sc, Food ServiceAdministration.

People also search for

Remote Answering Service Operator

Myrtle Beach ,South Carolina

Grayson Parker

Companies Worked For:

Prompt Anserphone , Personal Touch Communications

JobTitles Held:

Remote Answering Service Operator , Answering Service Operator

Remote Answering Service Operator

Myrtle Beach ,South Carolina

Wyatt Scott

Companies Worked For:

Prompt Anserphone , Personal Touch Communications

JobTitles Held:

Remote Answering Service Operator , Answering Service Operator

Warehouse Employee

Flushing ,Michigan

Ava Rogers

Companies Worked For:

Martin Brower , Gestamp North America

JobTitles Held:

Warehouse Employee , Production Associate

Customer Service Representative

Edinburg ,Texas

Elijah Anderson

Companies Worked For:

Maximus, Inc , Embassy Suites

JobTitles Held:

Customer Service Representative , Night Auditor

resume flower ad

About this resume

Night Auditor FROM Romeoville , Illinois RESUME

This is a resume for a Night Auditor in Romeoville, Illinois with experience working for such companies as TownePlace Suites and FedEx. The grade for this resume is A and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

Dude
School Attended
College of Dupage