The Hotel Fullerton - Night Auditor Resume Example

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Anthony Walker
XXXX X XXXXXXX XXX XXXX, Anaheim, CA 92806
Ph: XXXXXXXXXX
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Professional Summary

Accomplished and energetic with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include excellent customer service, computer knowledge and problem solving.

Skills
  • Customer and Personal Service
  • Active Listening
  • Mathematics
  • Critical Thinking
  • Time Management
  • Judgment and Decision Making
  • Complex Problem Solving
  • Instructing
  • Microsoft Word/Excel/Outlook/Power-point
  • Ability to type 65 wpm
Experience
Night Auditor Aug 2014Present The Hotel Fullerton Fullerton, Ca
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Review accounts and charges with guests during the check out process.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Compute bills, collect payments, and make change for guests.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Greet, register, and assign rooms to guests of hotels or motels.
Front-End Supervisor Apr 2012Aug 2014 Total Wine & More Tustin, Ca
  • Oversee activities directly related to making products or providing services.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Compile and maintain non-monetary reports and records.
  • Offer customers carry-out service at the completion of transactions.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Cashier Jan 2007Apr 2012 Aramark at The Honda Center Anaheim, ca
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
Education
High School Diploma Jun 2006 Garden Grove High School Garden Grove, Ca
Business & Psychology Golden West College Huntington Beach, Ca

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About this resume

Night Auditor FROM Anaheim , California RESUME

This is a resume for a Night Auditor in Anaheim, California with experience working for such companies as The Hotel Fullerton and Total Wine & More. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Garden Grove High School