Rodeway Inn - Night Auditor Resume Example

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Nora Butler
  • XXXX XX XXXXXX XXX X, Greeley, CO 80631
Professional Summary

Experienced front desk agent (8 years). Proven ability to run the hotel front desk, resolve conflicts, keep guests satisfied. Represent hotel with friendly, professional demeanor at all times.

  • Excellent customer service
  • Dedicated and careful-attention to detail
  • Able to work varied shifts
  • Hard working anad reliable
Night Auditor, 06/2014 to 11/2014
Rodeway Inn Loveland, CO
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Greet, register, and assign rooms to guests of hotel.
  • Make and confirm reservations in person, and on telephone, ensuring no over-booking for hotel
  • Review accounts and charges with guests during the check out process.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Prepare for food service, such as setting up continental breakfast or coffee and tea supplies.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Front Desk Mod, 05/2007 to 02/2014
Motel 6 Evans, CO
  • Greet, register and assign rooms to guests in a 92 room hotel.
  • Trained new front desk agents in using hotel software, emphasized focus on customer service.
  • Maintain and balance cash drawer and credit card totals, during shift.
  • Managed all reservations, cancelations, and no shows, according to hotel policies.
  • Created and managed work schedules for all departments.
  • Order and dispense supplies.
  • Contact housekeeping or maintenance staff when guests report problem.
  • Addressed any guest issues to assure guest satisfactory hotel stay
  • Performed front desk duties, guest check in, reservations, maintaining cleanliness of lobby.
Front Desk, 01/2004 to 02/2007
Heritage Inn Evans, CO
  • Contact housekeeping or maintenance staff when guests report problems.
  • Greet, register, and assign rooms to guests of hotel.
  • Make and confirm reservations.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
GED: May 2004 UNC Bueno Program - Greeley, CO

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About this resume

Night Auditor FROM Greeley , Colorado RESUME

This is a resume for a Night Auditor in Greeley, Colorado with experience working for such companies as Rodeway Inn and Motel 6. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

School Attended
UNC Bueno Program