Red Roof Inn - Night Auditor Resume Example

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Mia Cook
XXXX XXXXX XXXXXX XXXXXX, Tucson, AZ 85705
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented CSR dedicated to high levels of customer satisfaction and meeting aggressive business goals. Hard working and self motivated with specialized knowledge in customer service and sales representative.

Skills
  • Customer and Personal Service
  • Administration and Management
  • Mathematics
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
  • Sales and Marketing
  • Economics and Accounting
Experience
Night auditor May 2013Apr 2014 Red Roof Inn Tucson, AZ
    • Verify customers' credit, and establish how the customer will pay for the accommodation.
    • Contact housekeeping or maintenance staff when guests report problems.
    • Make and confirm reservations.
    • Issue room keys.
    • Keep records of room availability and guests' accounts, manually or using computers.
    • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
    • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
    • Compute bills, collect payments, and make change for guests.
    • Record guest comments or complaints, referring customers to managers as necessary.
    • Review accounts and charges with guests during the check out process.
    • Transmit and receive messages, using telephones or telephone switchboards.
    • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
    • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
    • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
    • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
    • Date-stamp, sort, and rack incoming mail and messages.
    • Arrange tours, taxis, or restaurant reservations for customers.
    Cashier May 2012Dec 2012 Walmart Tucson, AZ
    • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    • Issue receipts, refunds, credits, or change due to customers.
    • Assist customers by providing information and resolving their complaints.
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    • Answer customers' questions, and provide information on procedures or policies.
    • Sell tickets and other items to customers.
    • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
    • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
    • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
    • Sort, count, and wrap currency and coins.
    Education
    High School Diploma May 2013 PPEP Tec - Celestino Fernandez Learning Center Tucson, AZ

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    About this resume

    Night Auditor FROM Tucson , Arizona RESUME

    This is a resume for a Night Auditor in Tucson, Arizona with experience working for such companies as Red Roof Inn and Walmart. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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    School Attended
    PPEP Tec - Celestino Fernandez Learning Center