Metropolitan by COMO Miami Beach - Night Auditor Resume Example

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Charles Collins
XXXX X XXXXXXXX XXX XXXXX XXXX , Chicago , IL 60659
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXX
Summary

Responsible auditor proficient in analyzing and fixing problems. Passionate and motivated, with three years in hotel industry and customer service positions.

Skills
  • Foreign Language
  • Clerical
  • Customer and Personal Service
  • Critical Thinking
  • Fast Learning 
  • Multitask 
  • Fast decision making 
  • Auditing 
Experience
08/2014 to 08/2015
Night Auditor Metropolitan by COMO Miami Beach
  • Quickly and efficiently resolve any incident during the shift.
  • Log and communicate necessary information among management and Guest Service team to ensure customer service goals are exceeded.
  • Is able to function as a front desk agent especially in terms of check-in and check-out procedures and responsible for addressing any guest concerns.
  • Run End of day process / Night audit process with Shift4 and Opera System Balances front office records and daily transactions for accuracy.
  • Summarizes and prepares daily reports for each department.
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
  • Processes guest credit cards and transfers deposits.
  • Verifies all account postings and balances made during the day by front desk cashier and agents.
10/2014 to 07/2015
Server Thierry's Catering - Miami, FL
Delivering great service in different venues. Serving in weddings, banquets, special events over 200 -1000 people. Prepare all necessary needs before the event scheduled time.
01/2013 to 09/2014
Server - Bartender Whale's Tail Restaurant - Destin, FL
Greet all guests and warmly with an appropriate greeting. Responsible for positive guest interactions while serving guests in a friendly and efficient manner. Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
12/2011 to 10/2012
Front Office Agent Wingate by Whyndam - Destin , Fl
  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
  • Knowledgeable of fire and emergency procedures.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
Education
12/2015
BBA: International Business
Florida International University - Biscayne Bay Campus - North Miami, FL
International Business
01/2011
International Law
International University of Kyrgyzstan -
International Law
Languages
Kyrgyz, Russian, English

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About this resume

Night Auditor FROM Chicago , Illinois RESUME

This is a resume for a Night Auditor in Chicago, Illinois with experience working for such companies as Metropolitan by COMO Miami Beach and Thierry's Catering. The grade for this resume is B and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Florida International University - Biscayne Bay Campus