Marriott Downtown Indianapolis - Night Auditor Resume Example

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Christian Roberts
XXXX XXXXX XXXXXXX XXXXXX XXX XX, INDIANAPOLIS,IN 46202
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Summary
Excellent skills in communication, outstanding guest and employee relation. Strong ability to promote superior quality customer service, cleanliness and safety and Strong ability to solve practical problems effectively with internal and external customers. Effectively utilizing existing skills and experiences that would promote growth creativity, development and flexibility both professionally and personally.
Skills
Experience
Night Auditor/ Customer Service Representative: Apr 2014Present Marriott Downtown Indianapolis
  • Checking in and checking out guests. Accounting duties and reconcile the daily ledger to accurately account for usage of rooms as well as the collection of money that pays for services.
  • Checking the front office and the food outlets accounting records for accuracy and compiling information for the hotel's financial records.
  • Tracking room revenues, occupancy percentages, and other front office operating statistics.
  • Summarising of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
  • Posting room charges and room taxes to guest accounts. Processing guest charge vouchers and credit card vouchers.
  • Verifying all account postings and balances.
  • Ability to perform room-up sells to maximise on profit and marketing skills
Night Auditor/ Guest Service/ Front Office Trainer: Oct 2011Jul 2012 JW Marriott Hotel Indianapolis
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
  • Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
  • Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Banquet Office Assistant
  • Ensuring all upcoming Banquet Event Orders (BEO) are printed out and filed according to the days and dates.
  • Co-ordinating with Banquet Captains, ensuring the BEO'S have the correct quantity of food and drinks, and correct number of guests.
  • Making sure the Event Planner gets the correct billing that marches the BEO.
  • In putting consumption data into the computer sending emails to the Food and Beverage directors, Banquet Managers, Account Mangers and General manager. Copying and filing the billing attach the copies to the BEO for the Night auditors.
Restaurant supervisor: May 2008Nov 2010 Radisson Blue Hotel: Birmingham
  • Lead the team on each shift and ensured the company service standards were upheld.
  • Ordering and managing inventory to avoid running out of items
  • Worked closely with other team members, ensured excellent service is provided to all customers.
  • Take directions and guidance from managers.
  • Prepared checks that itemised and totalled meal costs using the Micros Point of Sales System.
  • Maintained sales and profits through community events and fairs also distributed fliers.
Restaurant Supervisor: Feb 2007Jan 2008 Marriott Downtown Indianapolis: Indianapolis, Indiana
  • Schedule and trained employees and ensured proper coverage.
  • Checked the restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
  • Overseeing the restaurant's operation by informing about daily events, conducted pre-shift meetings with employees.
  • Supervised check or credit policies and procedures and cash handling.
  • Regularly greeted customers, took reservations, served food and beverages and maintained the reservation book if necessary.
  • Responsible for performing other related duties as assigned
  • Running meal period reports, recording sales and voids report. Restaurant hostess
  • Greet guests, escort them to tables, and provide menus.
  • Assist the restaurant supervisor in formulating the floor plan
  • Coordinate activities of dining room personnel to ensure prompt and courteous service to patrons.
  • Supervise and coordinate activities of PDR personnel to provide fast and courteous service to guests in the meeting. Schedule dining reservations and arrange parties and special services for VIP guests.
Education
Bachelor of Arts: Hospitality and Tourism Management, Jan 2009 University College Birmingham Bachelor of Arts (Honors) in Hospitality and Tourism Management University College Birmingham- United Kingdom 2005 -2009

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About this resume

Night Auditor FROM INDIANAPOLIS , Indiana RESUME

This is a resume for a Night Auditor in INDIANAPOLIS, Indiana with experience working for such companies as Marriott Downtown Indianapolis and JW Marriott Hotel Indianapolis. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
University College Birmingham