Laquinta Inn - Night Auditor Resume Example

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Sofia Cox
XXX X XXXX XXXXXX XXXXX, Nashville, TN 37209
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic [front desk] with a solid history of achievement in [customer service]. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include [Skill 1], [Skill 2] and [Skill 3].

Service-oriented [front desk] with [4] year background in [hotel]. Core competencies include [patience], [learning] and [making the guest happy] as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • English Language
  • Service Orientation
  • Speaking
  • Active Listening
  • Mathematics
  • Reading Comprehension
  • Critical Thinking
  • Judgment and Decision Making
  • Monitoring
  • Persuasion
  • Writing
  • Active Learning
  • Complex Problem Solving
Experience
Night Auditor Jan 2014Present Laquinta Inn Goodlettsville, Tn
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
Front Desk Clerk Oct 2013Jan 2014 Guest House Inn Nashville, Tn
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Issue room keys and escort instructions to bellhops.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
Front Desk Clerk Feb 2013Jul 2013 Club Hotel Nashville Nashville, Tn
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
Housekeeping Supervisor Aug 2009Mar 2013 Laquinta Inn Airport Nashville, Tn
  • Direct activities for stopping the spread of infections in facilities such as hospitals.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Plan and prepare employee work schedules.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Investigate complaints about service and equipment, and take corrective action.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Check and maintain equipment to ensure that it is in working order.
  • Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Issue supplies and equipment to workers.
  • Screen job applicants, and hire new employees.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
Front Desk Clerk Apr 2005May 2008 Hampton Inn Vanderbilt Nashville, Tn
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
Education
High School Diploma : none May 2001 Pearl Cohn High School Nashville, Tn

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About this resume

Night Auditor FROM Nashville , Tennessee RESUME

This is a resume for a Night Auditor in Nashville, Tennessee with experience working for such companies as Laquinta Inn and Guest House Inn. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Pearl Cohn High School