La Quinta Inn and Suites - Night Auditor Resume Example

Love this resume? Build your own now

Alexa Coleman
XXX XXXXXX XXXXXXX XXXX XXXX XXX, Austin, TX 78703
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
Summary
I am a highly detail oriented student looking for work in my field of study. I am analytical, efficient and task driven. I have experience in customer service as well as proficiency in STARTEL and Nitevision operating systems. I am able to adapt and learn new technology very quickly. My core competencies are my mathematical reasoning skills, customer service and adaptability along with strong problem solving skills and excellent communication.
Skills
  • Multi-line phone operation proficiency
  • Customer interface expertise
  • Completed telephone training seminar
  • Adheres to customer service procedures
  • Analytical reasoning
  • Strong problem solving aptitude
  • Superior attention to detail
  • Committed to maintaining data integrity
  • Advanced computer proficiency (both PC and Mac)
  • Social Perceptiveness
  • Clerical
  • Service Orientation
  • Computers and Electronics
  • Time Management
  • Management of Personnel Resources
  • Economics and Accounting
Experience
Night Auditor Feb 2016Present La Quinta Inn and Suites Austin, TX
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Arrange tours, taxis, or restaurant reservations for customers.
Telephone Secretary Aug 2015Jan 2016 Hastings Humans Austin, TX
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • . Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Mastery of customer service management systems and databases. Managed high call volume with tact and professionalism.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
Education
Bachelor of Arts : Hospitality Management Austin Community College Austin, TX, US

Bachelor of Arts: Hospitality Management at Austin Community College; Current, Expected Graduation Date 2020

People also search for

Remote Answering Service Operator

Myrtle Beach ,South Carolina

Grayson Parker

Companies Worked For:

Prompt Anserphone , Personal Touch Communications

JobTitles Held:

Remote Answering Service Operator , Answering Service Operator

Warehouse Employee

Flushing ,Michigan

Ava Rogers

Companies Worked For:

Martin Brower , Gestamp North America

JobTitles Held:

Warehouse Employee , Production Associate

Guest Service Agent

Oxon Hill ,Maryland

Isaiah Edwards

Companies Worked For:

Beacon Hotel & Corporate Quarters , Hampton Inn & Suites

JobTitles Held:

Guest Service Agent , Night Auditor

Reservations Coordinator

Bowie ,Maryland

Scarlett Watson

Companies Worked For:

Twelve & K Hotel , Aloft National Harbor

JobTitles Held:

Reservations Coordinator , Guest Service Agent

resume flower ad

About this resume

Night Auditor FROM Austin , Texas RESUME

This is a resume for a Night Auditor in Austin, Texas with experience working for such companies as La Quinta Inn and Suites and Hastings Humans. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

Dude
School Attended
Austin Community College