Hotel Victoria - Night Auditor Resume Example

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Penelope Perry
XXXX XXXX XXXXXXX XXXXXX, Victoria, TX 77901
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary:

I am self motivated, ambitious, hard working, possess exceptional social skills. I have a 15 year background in customer service/customer relations, sales, retail, and hospitality, as well as restaurant management. I am thrilled with the challenge to learn and master new tasks with proficiency. and I work exceptionally well under pressure. I pride myself in excellent leadership skills, as well as a team player who always welcomes constructive criticism. I am seeking an employer with opportunity for advancement, as well as growth with the company. I believe that hard work, and dedication will always guarantee success.

Skills:
  • Customer and Personal Service
  • Clerical
  • English Language
  • Speaking
  • Active Listening
  • Administration and Management
  • Writing
  • Complex Problem Solving
  • Learning Strategies
  • Coordination
  • Speaking
  • Critical Thinking
  • Social Perceptiveness
  • Management of Personnel Resources
  • Time Management
  • Active Listening
  • Education and Training
  • Reading Comprehension
  • Instructing
  • Judgment and Decision Making
  • Sales and Marketing
  • Negotiation
  • Mathematics
  • Systems Evaluation
  • Clerical
  • Telecommunications
  • Communications and Media
  • Computers and Electronics
Experience:
Night Auditor Dec 2013Nov 2015 Hotel Victoria Victoria , Tx
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Server, Server Trainer,Bartender Oct 2009Oct 2012 Texas Roadhouse Victoria, TX
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Inform patrons of establishment specialties and features.
  • Receive and record patrons' dining reservations.
  • Hire, train, and supervise food and beverage service staff.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Prepare staff work schedules.
Night Auditor Mar 2009Jun 2011 Motel 6 Victoria , Tx
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Food Service Managers Jan 2000Jul 2005 Tejas Cafe and Bar Victoria , Tx
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Education:
GED : Psychology Victoria College Victoria, TX

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About this resume

Night Auditor FROM Victoria , Texas RESUME

This is a resume for a Night Auditor in Victoria, Texas with experience working for such companies as Hotel Victoria and Texas Roadhouse. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Victoria College