Hotel Indigo - Night Auditor Resume Example

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Grayson Parker
XXXX XXXXXXX XX, Jacksonville, FL 32277
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Sales Manager with 10 + years background in Hospitality Management .

Skills
  • Sales and Marketing
  • Customer and Personal Service
  • Speaking
  • Time Management
  • Administration and Management
  • Complex Problem Solving
  • Coordination
Experience
Night Auditor Jul 2014Jul 2015 Hotel Indigo
  • I firmly believe that to be successful you have to anticipate ones needs" I was responsible for taking reservations, registering guest and answering all calls from outside the hotel and calls from the guests.
  • Used Opera to run and settle the cash and bank deposits.
  • Micros to process the credit card transactions and organize the report for the hotel manager.
  • Checked the deposits and make sure that it is synchronized with their cash and credit reports.
  • Preparing check-out reports for those guests who are leaving is also their duty.
  • Dealing with any complaints the guest may have during the night and finds solution.
  • I conform to the complaints at the most favorable time at the same time respecting the guest.
Front Office Manager May 2011Jan 2013 Hilton Garden Inn Jacksonville/Airport Jacksonville, Fl
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Collect payments and record data pertaining to funds and expenditures.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
Guest Service Supervisor/Sales Manager May 2011Jan 2013 Wingate By Wyndham Jacksonville, Fl
  • Hospitality promoted within) Responsible for all day to day Sales operation to include all accounts.
  • I detailed out all weddings from the room blocks to the menu details.
  • Training of new employees Responsible for scheduling all Staff meetings along with being the communicator between Sales and Operations.
  • Responsible for all functions and groups.
  • Responsible for all day to day Front Desk operations to include registration and departure Ensure guest satisfaction.
Proud Mom Oct 2010May 2011 Stayed Home Jacksonville , FL
  • During this period I had a son and chose to take a break from the hospitality industry.
  • Meanwhile still maintaining all the professional relationships I have formed along the way.
Sales Coordinator Jun 2007Sep 2009 Hilton Garden Inn PonteVedra
  • Responsible for all day to day Sales operations to include all S.M.E.R.F accounts.
  • I detailed out all weddings from the room blocks to the menu details.
  • Ensure guest satisfaction Maintain inventory for all Trade Shows and Expos Training of new employees Responsible for scheduling all Staff meetings along with being the communicator between Sales and Operations.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Education
High School Diploma : Basic May 2002 Fletcher Senior High School Neptune Beach, FL

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About this resume

Night Auditor FROM Jacksonville , Florida RESUME

This is a resume for a Night Auditor in Jacksonville, Florida with experience working for such companies as Hotel Indigo and Hilton Garden Inn Jacksonville. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Fletcher Senior High School