hospitality recovery management - Night Auditor Resume Example

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Dylan Allen
XXXX XXXXXXXXXXX, moore, OK 73160
XXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Hotel/Motel manger of the year(Hotel/Motel Assoc.)

Seasoned Night Manager/Night Auditor with more than 22 years of experience in fast-paced guest check in/out. 

Skills
  • Customer and Personal Service
  • Clerical
  • English Language
  • Service Orientation
  • Speaking
  • Active Listening
  • Coordination
  • Judgment and Decision Making
  • Writing
  • Time Management
  • Public Safety and Security
  • Instructing
Experience
night auditor Oct 2012Aug 2015 hospitality recovery management Oklahoma City, OK
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Arrange tours, taxis, or restaurant reservations for customers.
Night Manager Mar 1993Oct 2012 Marriot /Columbia Sussex Oklahoma City, OK
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Interview and hire applicants.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Assign duties to workers, and schedule shifts.
Education
Associate of Arts: Police Science Jul 1992 University of Maryland College Park, MD

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About this resume

Night Auditor FROM moore , Oklahoma RESUME

This is a resume for a Night Auditor in moore, Oklahoma with experience working for such companies as hospitality recovery management and Marriot /Columbia Sussex. The grade for this resume is B and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
University of Maryland