Holiday Inn Express West Boca - Night Auditor Resume Example

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Liam Johnson
XXX XX XXX XX XXXXXXX, Miami, FL 33179
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Ph: XXXXX XXXXXXXX
Professional Summary

Dedicated to the hotel carrer with over 10 years of experience combining management and customer service expertise in Guest service and management. Looking for a position in a fast growth company.

Skills
  • Customer and Personal Service
  • Active Learning
  • Foreign Language
Experience
Night Auditor Jun 2013Apr 2014 Holiday Inn Express West Boca Boca Raton, FL

  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
Front Desk Manager Jan 2011Feb 2013 Impar Suites Cidade Nova Belo Horizonte
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Collect payments and record data pertaining to funds and expenditures.
Night Manager Jun 2009Aug 2010 Belo Horizonte Othon Palace Hotel Belo Horizonte
  • Monitor the revenue activity of the hotel or facility.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Train staff members.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Show, rent, or assign accommodations.
  • Book tickets for guests for local tours and attractions.
Front Desk Supervisor Oct 2008Jun 2009 Belo Horizonte Othon Palace Hotel Belo Horizonte
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Front Desk Agent Sep 2007Oct 2008 Belo Horizonte Othon Palace Hotel Belo Horizonte


  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Arrange tours, taxis, or restaurant reservations for customers.
Front Desk Supervisor Dec 2006Sep 2007 Forum Apart Hotel Belo Horizonte


  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Make and confirm reservations.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Front Desk Manager Sep 2003Feb 2005 Niagara Apart Hotel Belo Horizonte
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Interview and hire applicants.
  • Prepare required paperwork pertaining to departmental functions.
Front Desk Agent Jun 2003Sep 2003 San Diego Suites Belo Horizonte


  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Arrange tours, taxis, or restaurant reservations for customers.
Education
High School Diploma Dec 1996 Colegio Arnaldo Belo Horizonte
Languages
Portuguese, Spanhish

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About this resume

Night Auditor FROM Miami , Florida RESUME

This is a resume for a Night Auditor in Miami, Florida with experience working for such companies as Holiday Inn Express West Boca and Impar Suites Cidade Nova. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

Dude
School Attended
Colegio Arnaldo