Holiday Inn Express - Night Auditor Resume Example

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Avery Ward
XXX XXX XXXXX XXXXX, Columbia,MO 65201
XXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Accomplished and energetic worker with a solid history of achievement in management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Problem Solving, Communication and perseverance.

Skills


  • Customer and Personal Service
  • Active Listening
  • Coordination
  • Monitoring
  • Judgment and Decision Making
  • Critical Thinking
  • Time Management
  • Active Learning
  • Negotiation
  • Public Safety and Security
  • Philosophy and Theology
  • Management of Material Resources
  • Food Production
  • Science
  • Management of Personnel Resources
  • Instructing
  • Mathematics
  • Reading Comprehension
  • Speaking
  • Education and Training
  • Quality Control Analysis
  • Troubleshooting
Experience
Night Auditor : Aug 2014Present Holiday Inn Express: Columbia , MO

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
Busser/ Cook : Dec 2013Nov 2014 Olive Garden : Columbia, MO
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Season and cook food according to recipes or personal judgment and experience.
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
  • Portion, arrange, and garnish food, and serve food to waiters or patrons.
  • Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
  • Keep records and accounts.
  • Coordinate and supervise work of kitchen staff.
  • Wipe tables or seats with dampened cloths or replace dirty tablecloths.
  • Set tables with clean linens, condiments, or other supplies.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
  • Fill beverage or ice dispensers.
  • Serve ice water, coffee, rolls, or butter to patrons.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Locate items requested by customers.
  • Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
Shift Leader: Sep 2010Dec 2013 Taco Bell: Columbia, MO
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Maintain food and equipment inventories, and keep inventory records.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Education
High School Diploma: Basics, May 2012 Hickman Senior High School, Columbia, MO
Associate of Science: Biology Moberly Area Community College, Columbia, MO

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About this resume

Night Auditor FROM Columbia , Missouri RESUME

This is a resume for a Night Auditor in Columbia, Missouri with experience working for such companies as Holiday Inn Express and Olive Garden. The grade for this resume is A and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Hickman Senior High School