Holiday Inn Express - Night Auditor Resume Example

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Michael Moore
XXX XX XXXXXXX XX, Romeoville, IL 60446 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX
Summary
Personable Hotel Manager with years of proven team building, revenue managementand service delivery skills. Eager to be part of a results-oriented team dedicated toexceeding expectations.
Skills
Experience
Night Auditor Jun 2012 - Present
Joliet, IL
  • Responsible making reservations and the check in/out process.
  • Electronic transferring of daily sales receipts.
  • Assisting guests with amenities to ensure their stay exceeds their expectation.
  • Adhering to company policies as established.
General Manager Mar 2004 - Dec 2010
Holiday Inn Express Monee, IL
  • Undertook weekly sales meeting to analyze strategies and facilitate ideas for the overall marketing effort.
  • Supervised the day to day activities of the reservation department and coordinated room sales efforts with the sales office and front desk.
  • Ensured that property was operated at approved franchise standards.
  • Trained, coached and kept employees engaged on the business objectives while pursuing their personal growth.
  • Conducted departmental training for maintenance, Front desk and housekeeping.
  • Developed and implemented revenue management strategies to maximize revenues and increase REV PAR over previous years.
  • Ensure security procedures are current and adhered to.
  • Creates a positive work environment where all employees have the ability to maximize their potential.
  • Implement pricing and inventory management strategies to capture optimal revenue and market share.
  • Maintain desired labor costs for all departments.
  • Implemented inventory management and pricing strategies to capture optimal revenue and market share.
  • Ordered and managed supplies required for the efficiency of the operation.
  • Met with local convention bureaus to ensure visibility in the market.
  • Implemented successful revenue management strategies in Holidex, Hiro and internet reservation sites to maximize revenue.
Guest Services/Night Auditor Feb 1999 - Mar 2000
Laquinta Hotel Oakbrook Terrace, IL
  • Responsible for the check in/out process.
  • Made reservations adhering to the Signature Training module.
  • Efficiently addressed or resolved guest queries.
  • Reconciliation and electronic draft transfer of daily transactions.
Night Auditor Jan 1999 - Mar 2004
Holiday Inn Express Oakbrook Oakbrook, IL
  • Maintained desired labor costs for Front Office.
  • Targeted marketing strategies and analyzed market mix and trends to maintain our competitiveness.
  • Efficiently resolved customer complaints.
  • Implemented successful revenue management strategies in Encore, Holidex, Hiro and internet reservation sites to maximize revenue.
  • Effectively trained and retrained all staff as needed.
  • Ensured accuracy in the daily reconciliations and edt.
Housekeeping Supervisor Aug 1992 - Sep 1993
Renaissance Oak Brook Hotel Oakbrook, IL
  • Coordinated the day-to-day activities of the Housekeeping Dept.
  • Interviewed, trained and supervised new hires.
  • Ensured personnel adhered to company procedures and policies.
  • Communicated with front desk to ensure efficient room turn around.
  • Provided courteous guest service by responding promptly and efficiently to inquiries and requests.
  • Performed other duties and services required by the Rooms division manager.
Package Handler Sep 2013 - Dec 2013
FedEx Romeoville, IL
Education
High School Diploma: Jul 1992 College of Dupage Glen Ellyn, IL
Pursued A.A.Sc, Hotel/Motel Management. Pursued A.A.Sc, Food ServiceAdministration.

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About this resume

Night Auditor FROM Romeoville , Illinois RESUME

This is a resume for a Night Auditor in Romeoville, Illinois with experience working for such companies as Holiday Inn Express and Laquinta Hotel. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
College of Dupage