Holiday Inn Express - Night Auditor Resume Example

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Michael Moore
Personable Hotel Manager with years of proven team building, revenue managementand service delivery skills. Eager to be part of a results-oriented team dedicated toexceeding expectations.
Night Auditor Jun 2012 - Present
Joliet, IL
  • Responsible making reservations and the check in/out process.
  • Electronic transferring of daily sales receipts.
  • Assisting guests with amenities to ensure their stay exceeds their expectation.
  • Adhering to company policies as established.
General Manager Mar 2004 - Dec 2010
Holiday Inn Express Monee, IL
  • Undertook weekly sales meeting to analyze strategies and facilitate ideas for the overall marketing effort.
  • Supervised the day to day activities of the reservation department and coordinated room sales efforts with the sales office and front desk.
  • Ensured that property was operated at approved franchise standards.
  • Trained, coached and kept employees engaged on the business objectives while pursuing their personal growth.
  • Conducted departmental training for maintenance, Front desk and housekeeping.
  • Developed and implemented revenue management strategies to maximize revenues and increase REV PAR over previous years.
  • Ensure security procedures are current and adhered to.
  • Creates a positive work environment where all employees have the ability to maximize their potential.
  • Implement pricing and inventory management strategies to capture optimal revenue and market share.
  • Maintain desired labor costs for all departments.
  • Implemented inventory management and pricing strategies to capture optimal revenue and market share.
  • Ordered and managed supplies required for the efficiency of the operation.
  • Met with local convention bureaus to ensure visibility in the market.
  • Implemented successful revenue management strategies in Holidex, Hiro and internet reservation sites to maximize revenue.
Guest Services/Night Auditor Feb 1999 - Mar 2000
Laquinta Hotel Oakbrook Terrace, IL
  • Responsible for the check in/out process.
  • Made reservations adhering to the Signature Training module.
  • Efficiently addressed or resolved guest queries.
  • Reconciliation and electronic draft transfer of daily transactions.
Night Auditor Jan 1999 - Mar 2004
Holiday Inn Express Oakbrook Oakbrook, IL
  • Maintained desired labor costs for Front Office.
  • Targeted marketing strategies and analyzed market mix and trends to maintain our competitiveness.
  • Efficiently resolved customer complaints.
  • Implemented successful revenue management strategies in Encore, Holidex, Hiro and internet reservation sites to maximize revenue.
  • Effectively trained and retrained all staff as needed.
  • Ensured accuracy in the daily reconciliations and edt.
Housekeeping Supervisor Aug 1992 - Sep 1993
Renaissance Oak Brook Hotel Oakbrook, IL
  • Coordinated the day-to-day activities of the Housekeeping Dept.
  • Interviewed, trained and supervised new hires.
  • Ensured personnel adhered to company procedures and policies.
  • Communicated with front desk to ensure efficient room turn around.
  • Provided courteous guest service by responding promptly and efficiently to inquiries and requests.
  • Performed other duties and services required by the Rooms division manager.
Package Handler Sep 2013 - Dec 2013
FedEx Romeoville, IL
High School Diploma: Jul 1992 College of Dupage Glen Ellyn, IL
Pursued A.A.Sc, Hotel/Motel Management. Pursued A.A.Sc, Food ServiceAdministration.

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About this resume

Night Auditor FROM Romeoville , Illinois RESUME

This is a resume for a Night Auditor in Romeoville, Illinois with experience working for such companies as Holiday Inn Express and Laquinta Hotel. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

School Attended
College of Dupage