Hampton Inn and Suites - Night Auditor Resume Example

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Natalie Bennett
XXXX XXXXXX XX , Lebanon , TN 37087
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXX
Professional Summary
Experienced hospitality employee with exceptional customer service skills.Have specific experience with night audit and being manager on duty.Mature and responsible with pleasant personality.Looking to join an outstanding company for a rewarding career with opportunity for advancement.
Skills
  • Active Listening
  • Speaking
  • Customer and Personal Service
  • Critical Thinking
  • Social Perceptiveness
  • Economics and Accounting
  • Monitoring
  • Judgment and Decision Making
  • Computers and Electronics
  • Clerical
  • Sales and Marketing
Experience
03/2014 to 10/2014
night auditor Hampton Inn and Suites - Lebanon, TN
1065 Franklin Rd Lebanon,TN                                                                                                Performed all regular front desk activities such as checking guests in,answering phone from outside line and internal calls.  Verified totals for vacant ready rooms and vacant dirty rooms and out of order.Counted and maintained a cash drawer.Made sales from suite shop.Completed reservations from incoming calls.Performed nightly audit for hotel.Printed and compiled all reports for audit pack.Entered data into corporate program called Hotel Effectiveness.E-mailed all reports to corporate managers and general manager.Made coffee for breakfast and lobby areas.Set up breakfast for breakfast host.Cleaned breakfast area and lobby.Printed all receipts for due out guests except for third party receipts.Delivered receipts under door for all due out guests.Made to go breakfast bags for departing guests,usually about 15 to 20 bags.Checked out guests and printed any additional receipts.Supervised kitchen staff and made sure guests receive breakfast and are happy.Greeted parting guests and invite back.Communicated all relevant information to housekeeping when they arrive.Communicated all relevant information to management and next shift.Count money and drop all sales revenue in safe.

05/2012 to 11/2012
Night auditor Holiday Inn Express - Mt Juliet, TN
    565 S Mt.Juliet rd Mt.Juliet,TN 37122                                                                                         Performed all regular front desk duties such as answering phones,greeting guests,checking in guests and making reservations.Counted and maintained a cash drawer.Performed audit for hotel.Printed and compiled reports for audit pack.E-mailed all reports to corporate and owners of hotel.Assigned rooms to reservations two days out making sure all traces were resolved and requests were taken into account before assigning rooms.Communicating to staff any special needs or handicapped guests. Printed all registrations of arriving guests and sorted according to frequent guest tier level.Delivered receipts to all due out guests under their door.Delivered newspapers to the door of every guest.Prepared entire breakfast and made coffee before breakfast host arrived.Cleaned lobby area and breakfast area.Folded two loads of towels for housekeeping.Supervised breakfast staff.Checked out guests in morning and printed any additional receipts needed.Made sure all guests needs were taken care of.
03/2009 to 03/2012
Night Auditor Hampton Inn and Suites of Opryland - Nashville, TN
  230 Rudy Circle Donelson,TN 37214                                                                                         Performed all regular front desk duties.Performed audit for hotel.Balanced the days totals.Printed all reports for audit pack.Sorted and filed all reports for managers.e-mailed all reports to corporate.Printed,folded and delivered all receipts for due out guests under their door.Made sure all guests receive a USA Today newspaper.Made coffee for breakfast and lobby.Cooked and set up entire breakfast before breakfast host arrived.Cleaned lobby area.Supervised breakfast host and made sure breakfast was being done correctly.Checked out guests and invited to come back.Communicated to next shift and management all relevant information.Made sales from  suite shop and counted and maintained cash drawer.Made reports for housekeeping and assigned rooms for cleaning.
12/2007 to 12/2008
Night auditor Days Inn - Nashville, TN
  3445 Percy Priest Dr.Nashville.TN 37214                                                                                          Performed all normal front desk duties such as greeting guests and checking them in.Answering phone and making reservations.Counting money and maintaining cash drawer.Performed audit for hotel.Maintained security by watching video monitors and walking property.Set up breakfast every day.Checked guests out and invited back.Communicated all information to housekeeping and management.

12/2006 to 12/2007
Night Auditor Comfort Inn - Lebanon , TN
  •  829 South Cumberland Lebanon,TN 37087                                                                                                 Greet, register, and assign rooms to guests.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Plan, schedule or supervise the work of other employees.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audit.                                Kept breakfast going for first hour before breakfast host arrived while still performing front desk duties.
01/2005 to 12/2006
Night Auditor motel 6 - Hermitage, TN
   5768 Old Hickory Blvd. Hermitage,TN 37076                                                                                        Greeted and checked in all guests.Made reservations,answered phones,performed audit.Printed reports for audit pack.Supervised housekeeping staff.Manager on duty for second and third shift.Worked both shifts.Made sure all guests needs were attended to.
09/1999 to 10/2000
Guest Service Representative Spring Hill Suites - Donelson, TN
  1100 Airport Center Dr. Donelson.TN 37214                                                                                             Guest service representative on second shift.Also was relief night auditor.All regular front desk duties,Supervised housekeeping staff.Manager on duty.
Education
psychology University of TN - Martin, TN

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About this resume

Night Auditor FROM Lebanon , Tennessee RESUME

This is a resume for a Night Auditor in Lebanon, Tennessee with experience working for such companies as Hampton Inn and Suites and Holiday Inn Express. The grade for this resume is A and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
University of TN