Hampton Inn - Night Auditor Resume Example

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Jacob Jones
XXXX XXXXXXX XXXX
PORTSMOUTH, VA 23701
Ph: XXXXXXXXXX
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Professional Summary

Friendly and enthusiastic  with 5  years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Time Management
  • Critical Thinking
  • Clerical
Experience
Night Auditor Apr 2011Present Hampton Inn Virginia Beach, Va Answer the telephone in a timely and professional manner - Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations cancellation policies - Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift - Anticipate and address guest's service needs - Listening to guest's complaints or concerns and resolving their issue in a timely manner - Promote a safe working environment. Verify revenue from all sources is accurately balanced, follow up on any discrepancies - Post any transactions needed - Perform end-of day procedures - Produce daily reports for departments and department heads - Compile and run statistical reports for all departments and transfer information to our Accounting department
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
none Mar 2009Apr 2011 Unemployed Virginia Beach, VA
Courier Feb 2005Mar 2009 DHL Express Virginia Beach, VA Perform the delivery tasks and pick-up of customer material in a polite, resourceful and professional manner• Load and unload a delivery truck through a variety of mechanisms• Ensure documents are delivered and entered accurately• Perform mailroom duties• Coordinate of incoming and outgoing mail• Communicate with main office through a mobile device• Operate vehicle for the delivery of mail, supplies, products and materials• Maintain route supply inventory to ensure prompt delivery of products to customers• Provide basic customer service by giving required information• Maintain delivery records
Housekeeping Supervisor Mar 2000Feb 2005 Hampton Inn Virginia Beach, VA Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. Investigates complaints regarding housekeeping service and equipment, and takes corrective action.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Coordinates work activities among departments. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Inventories stock to ensure adequate supplies.
Education
High School Diploma Monroe , VA Monroe High School Jun 1995

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About this resume

Night Auditor FROM PORTSMOUTH , Virginia RESUME

This is a resume for a Night Auditor in PORTSMOUTH, Virginia with experience working for such companies as Hampton Inn and Unemployed. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Monroe High School