Days Inn Hotel and Conference Center - Night Auditor Resume Example

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William Brown
XXX XXXX XXXXXX X, LA CROSSE, WI 54601
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic associate with ten years of serving customers in food and hospitality industry. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Quick learner, love working in fast paced environment; able to multi-task, enjoy new opportunities and responsibilities.


Service-oriented associate with several years background in food and hospitality industry. Core competencies include Customer Service, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Outgoing, loyal worker, offering superb customer service, proficiency and passion for exceeding goals.   Works well with others.

Skills
  • Customer and Personal Service
  • Critical Thinking/ Troubleshooting
  • Service Orientation/ Sales
  • Clerical
  • Education/Training of coworkers
  • Negotiation
  • Communication/ Active Listening
  • Handling Escalated Customers
  • Night Audit process
Experience
Night Auditor; Front Desk Clerk Jan 2013Present Days Inn Hotel and Conference Center La Crosse, WI
Front Desk Clerk
  • Served up to 300 customers per night, including hotel guests, event attendees
  • Provided prompt, courteous service, often upsellin and rebooking future visits and events
  • Assisted patrons with directions and information regarding entertainment, restaurants, and local points of interest
  •  
  •   Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. 
  • Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Verifies the guest's method of payment and follows established credit-checking procedures. 
  • Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 
  • Presents options and alternatives to guests and offers assistance in making choices. 
  • Knows the location and types of available rooms as well as the activities and services of the property. 
  • Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc.
  • Serve guests by completing registration; controlling room assignments in accordance with hotel policies.Brief description of duties:
  • Welcomes guests by greeting them; answering questions; responding to requests.
  • Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards. 
  • Establishes credit by verifying credit cards or obtaining cash.* Directs guests to room(s)
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
  • Maintains records by entering room and guest account data.
  • Collects revenue by entering services and charges; computing bill; obtaining payment.
  • Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
  • Setup and maintain breakfast bar 
  • Maintain Lobby & breakfast area by sweeping, vacuuming, mopping, dusting, polishing, and discard trash 
  • Inventory Control of items in front office / lobby
  • Contributes to team effort by accomplishing related results as needed. 
  • Contributes to help with any other assigned task(s)

Night Auditor
  • Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. 
  • Tracks room revenue, occupancy percentages, and other front office operating statistics.
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. 
  • Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
  • Posts room charges and taxes to guest accounts.Processes guest charges voucher and credit card vouchers.Posts guest charge purchase transactions not posted by the front office cashier.Transfer charges and deposits to master accounts.Verifies all account postings and balances.Monitors the current status of coupon, discount, and other promotional programs.Tracks room revenues, occupancy percentages, and other front office statistics.Prepares a summary of cash, check, and credit card activities.Summarizes results of operations for management.Prepare of End of day procedure.Run end of day process in property management software (PMS).Understand principles of auditing, balancing, and closing out accounts.Knows how to operate PMS, typewriters, and other front office equipments.Understand and knows how to perform check-in and check-out procedures.
Server; Cashier; Customer Service Mar 2012Apr 2013 Great Wall La Crosse, WI
  • Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Escort customers to their tables.Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Inform customers of daily specials.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
  • Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
  • Stock service areas with supplies such as coffee, food, tableware and linens.
Factory Worker May 2012Mar 2013 Century Foods Sparta, WI
  • Able to stand long hours-
  • Attention to detail, ability to focus on task at hand-
  • Good attitude, able to work in a team 
  • Able to work unsupervised in productive manner
  • Exceeded productivity quotas
  • Trained other workers in department
  • Measure ingredients for batch recipe/production
  • Clean weigh room and line area
  • Other tasks as assigned
Server Oct 2010Jun 2012 Bamboo House La Crosse, WI
  • Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Escort customers to their tables.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.Inform customers of daily specials.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
  • Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
  • Stock service areas with supplies such as coffee, food, tableware and linens.
  • Stock service stations with items such as ice, napkins, or straws.
  • Total checks, present them to customers, and accept payment for services.
Education
High School Diploma : ** graduated early Jan 2010 Logan High School La Crosse, WI
Additional Information

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About this resume

Night Auditor FROM LA CROSSE , Wisconsin RESUME

This is a resume for a Night Auditor in LA CROSSE, Wisconsin with experience working for such companies as Days Inn Hotel and Conference Center and Great Wall. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Logan High School