Responsible hotel night auditor and front desk clerk proficient in providing guests with safe and clean accommodations at a reasonable price. Accurate auditing of each day's cash and credit card transactions and submission of credit card transactions to the processing companies for payment to the hotel. I have excellent communication skills and sincerely enjoy interacting with people.
Strong organizational and problem solving skills Good success in price negotiation and room sales
Excellent customer service Active listening to achieve resolution to customer complaints.
Persistence and accuracy Reliable attendance and high job completion rate
Direct but considerate handling of credit card denials Work well without supervision
Night auditor duties include: Operate computers programmed with software to record, store, and balance information, check figures, postings and guest registration entries for accuracy and submit credit card transactions to processing company for payment to the hotel. Balance 2 cash drawers and drop overage in each. Other duties include checking in guests, negotiating price for room rental, determining best option for payment.
The importance of guest service can't be over emphasized. Guests should be treated with courtesy regardless of their behavior.
Much of my responsibility involves researching mistakes made by earlier shifts, making corrections and explaining any unresolved billing or procedural abnormalities to the morning desk clerk.
It is increasingly difficult to work 11pm - 7am shift. There is no possibility of a change in hours.
Sort and deliver mail and packages as substitute carrier to 5 different routes. Routes usually consist of 500-700 individual mailboxes in a distance of 60 - 70 miles. Accuracy and speed are important.
Illness and difficulty of maintaining 2 vehicles on bad roads were the reasons that I decided to resign. My illness was diagnosed as cancer.
Duties involved basic bookkeeping, contracts, licensing & insurance, obtain & organize subcontractor licensing and insurance information and accounts payable/receivable.
I am familiar with blueprints, permit applications and ordering materials - many varied responsibilities that would arise in a small home office.
Elkins Park ,Pennsylvania
About this resume
This is a resume for a Night Auditor in Ocala, Florida with experience working for such companies as Comfort Suites and US Postal Service. The grade for this resume is 0 and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.