Comfort Inn - Night Auditor Resume Example

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Ariana Alexander
XXXX XXXXXXXXXXX XXXXXX , AUSTIN , TX 78724 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Assistant General Manager with more than eight years of experience in the hospitality industry. Possessing excellent costumer service and team building skills with a proven track record of achieving exceptional results increased guest satisfaction and increased brand and guest loyalty. 

Skills

Inter-Department Coordination Social Perceptiveness

Management of Personnel Resources Complex Problem Solving Ability 

Increased Staff Production  Quality Control Analysis

Management of Financial Resources In-Depth Troubleshooting

Experience
Night Auditor 08/2015 to Present
Comfort Inn Austin , Tx

Greet, register, and assign rooms to guests.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Contact housekeeping or maintenance staff when guests report problems.

Make and confirm reservations.

Keep records of room availability and guests' accounts, manually and through the PMS.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Post charges for rooms, food, liquor, or telephone calls, to ledgers manually or thorough the PMS.

Record guest comments or complaints, referring customers to management as necessary

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Clean and maintain lobby and common areas.

Arrange tours, taxis, or restaurant reservations for guests.

Guest Service Agent 06/2015 to 06/2015
Motel 6 Austin, Tx

Deposit guests' valuables in hotel safes or safe-deposit boxes.

Plan, schedule or supervise the work of other employees.

Date-stamp, sort, and rack incoming mail and messages.

Arrange tours, taxis, or restaurant reservations for guests.

Transmit and receive messages, using telephones or telephone switchboards.

Review accounts and charges with guests during the check out process.

Compute bills, collect payments, and make change for guests.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Make and confirm reservations.

Issue room keys and give guest escort instructions to room.

Assistant General Manager 03/2015 to 05/2015
University Inn Austin North Austin , Tx

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Establish work procedures or schedules and keep track of the daily work of front desk staff.

Coordinate front-office activities and resolve problems.

Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

Prepare required paperwork pertaining to departmental functions.

Assistant General Manager 04/2013 to 01/2015
Extended Stay America 555 I-H 35 Round Rock , Tx

Resolve customer complaints regarding sales and service.

Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

Monitor the revenue activity of the hotel or facility.

Train staff members.

Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

Education
Certified Nurses Assistant May 2008 Nurses Aid Traing -Austin - Austin , TX
GED: May 2005 Goodwill Central Texas - Austin, TX

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About this resume

Night Auditor FROM AUSTIN , Texas RESUME

This is a resume for a Night Auditor in AUSTIN, Texas with experience working for such companies as Comfort Inn and Motel 6. The grade for this resume is A and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
Nurses Aid Traing -Austin