Best Western - Night Auditor Resume Example

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Jaxon Turner
  • XXX XXX XX, New Cumberland, PA 17070
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Customer Service Representative with over 20 years background in customer service. Excellent communication and time management skills. Handles tasks with accuracy and efficiency. Highly trained representative with strong customer and client abilities.  Proactive and organized with passionate commitment to first-rate costumer service care.  Goal-oriented  dedicated to high levels of customer satisfaction and meeting aggressive business goals. Excellent customer care skills in both slow and busy shifts. Bi-lingual representative who builds and leads friendly, efficient service teams with strong abilities and successful career 

Skills
  • Customer and Personal Service
  • Service Orientation
  • Speaking
  • Administration and Management
  • Computers and Electronics
  • Mathematics
  • Reading Comprehension
  • Judgment and Decision Making
  • Monitoring
  • Critical Thinking
  • Writing
  • Complex Problem Solving
  • Negotiation
  • Instructing
  • Management of Personnel Resources
  • Learning Strategies
  • Economics and Accounting
Experience
Night Auditor , 03/2015 to Present
Best Western HARRISBURG, Pa
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Plan, schedule or supervise the work of other employees.
Medical Collections, 10/2008 to 01/2015
Peerless Credit Services Middletown, PA
  • Conduct searches to find needed information, using such sources as the Internet.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Negotiate credit extensions when necessary.
Client Service Representative , 08/2004 to 09/2008
Capital Recovery Associates HARRISBURG, Pa
  • Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
  • File, type, or operate standard office machines.
  • Prepare reports summarizing daily transactions and earnings for individual customer accounts.
Education
Associate of Arts: Business Administration, Jun 1991 HACC - Harrisburg, PA
High School Diploma: Graphic Arts , Jun 1988 William Penn High School - Harrisburg, PA

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About this resume

Night Auditor FROM New Cumberland , Pennsylvania RESUME

This is a resume for a Night Auditor in New Cumberland, Pennsylvania with experience working for such companies as Best Western and Peerless Credit Services. The grade for this resume is A and is one of hundreds of Night Auditor resumes available on our site for free. Use these resumes as templates to get help creating the best Night Auditor resume.

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School Attended
HACC