Chumash Casino Resort - Night Audit/Guest Service Agent Resume Example

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Luke Young
XXX XX XX XXXXXX XXX , Santa Maria, CA 93458 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

  • Responsible Guest Serivce Agent proficient in

                               Microsoft Office and date base. 

  • Passionate and motivated, with a drive for excellence.
  • Outstsnding communication, time management and                                             customer serivces skills. 

Skills
  • Responsible for all front desk operations, providing the highest standard of exceptional guest service while maximizing profit levels by promoting all areas of the Chumash Casino Resort. 
  • Proficiency in software systems: Microsoft Office,database applications, e-mail and Internet. 
  • Previous cash handling experience.
  • Extraordinanry attention to details and strong organizational skills. 
  • Excellent verbal and written communication skills for phone and written correspondence. 
  • Self-motivated and self directed to assume additional duties when necessary. 
  • Able to follow through and complete task efficiently in a specified period of time. 
  • Work well with guests, Team Members, and the general public, having a positive attitude and good work ethics.
Experience
Night Audit/Guest Service Agent 06/2014 to Present
Chumash Casino Resort Santa Ynez , CA
  • Credit card: reversals, routing, rate limits, End of day reports  and adjustment forms.
  • Understanding principles of auditing, balancing, and closing out accounts.
  • Providing excellent hospitality services
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
Custodial Technician 01/2014 to 06/2014
Chumash Casino Resort Santa Ynez, CA
  • time management and well organized
  • Ability to work independently 
  • Excellent interpersonal skills with demonstrated patience, tact, and respect.
Custodian 07/2013 to 12/2013
chumash Casino Resort Santa Ynez , CA
  • time management and well organized
  • Ability to work independently 
  • Excellent interpersonal skills with demonstrated patience, tact, and respect.
Education
High School Diploma: Jun 2012 Santa Maria High School - Santa Maria , CA
Associate of Science: In progress Allan Hancock College - Santa Maria , CA
Languages
English, Spanish
Awards
  • Unbeatable teamwork (Diamond card): 2014
  • Outstanding Achievement in hospitality (Diamondcard): 2014
  • Student Scholarship Award: 2013
  • Honor Roll: Fall 2012
  • National Judging Team: 2011

People also search for

Night Audit/Guest Service Agent

Santa Maria ,California

Luke Young

Companies Worked For:

Chumash Casino Resort , Chumash Casino Resort

JobTitles Held:

Night Audit/Guest Service Agent , Custodial Technician

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About this resume

Night Audit/Guest Service Agent FROM Santa Maria , California RESUME

This is a resume for a Night Audit/Guest Service Agent in Santa Maria, California with experience working for such companies as Chumash Casino Resort and Chumash Casino Resort. The grade for this resume is A and is one of hundreds of Night Audit/Guest Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Night Audit/Guest Service Agent resume.

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School Attended
Santa Maria High School