Holiday Inn Express - Night Audit Manager Resume Example

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Claire Diaz
XXXX XXXX XXXX XXXXX, Waldorf, MD 20601
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary:

Dedicated Sales Manager with 4 years of experience combining management and customer service expertise in Customer relations  and call centers. Looking for a position as Finance Manager in a fast growth company.

Skills:
  • Sales and Marketing
  • Customer and Personal Service
  • Speaking
  • Active Listening
  • Social Perceptiveness
  • Monitoring
  • Management of Personnel Resources
  • Writing
  • Reading Comprehension
  • Time Management
  • Systems Evaluation
  • Operations Analysis
  • Mathematics
  • Telecommunications
  • Quality Control Analysis
  • Food Production
  • Equipment Maintenance
  • Installation
  • Negotiation
  • Service Orientation
  • Active Learning
  • Instructing
Experience:
Night Audit Manager May 2016Present Holiday Inn Express Waldorf, MD
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Complete forms in accordance with company procedures.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Take dictation in shorthand or by machine and transcribe information.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Arrange tours, taxis, or restaurant reservations for customers.
After Market sales manager Jul 2015Present Toyota and Kia of bowie bowie, md
  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Determine price schedules and discount rates.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Handle purchase transaction made from customer.
  • Keep relations with vendors who provide products for dealership.
  • Scheduling customers for installment
  • Ordering parts (items) for dealership and or customer. 
  • Resolve customer complaints.
  • Organize and supervise activities such as the processing of incoming and outgoing mail.
  • Negotiate labor disputes.
Sales Managers May 2008Jan 2015 Marshalls Brandywine, MD
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Post or attach information to claim file.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
  • assisting managers on daily walk through of the store.
  • Represent the store at conference meetings
  • Collecting transactions deposits 
  • Receiving inventory daily from receiving truck.
  • Redesigning displays.
  • Making store changes to increase sales.
  • Overseeing 30 or more employees.
  • working under pressure
  • Represent company at trade association meetings to promote products.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Education:
High School Diploma : General Studies Jun 2011 Northwestern High School Hyattsville, MD
Associate of Science : R.N Prince George's Community College Largo, MD

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About this resume

Night Audit Manager FROM Waldorf , Maryland RESUME

This is a resume for a Night Audit Manager in Waldorf, Maryland with experience working for such companies as Holiday Inn Express and Toyota and Kia of bowie. The grade for this resume is 0 and is one of hundreds of Night Audit Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Night Audit Manager resume.

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School Attended
Northwestern High School