HolidayInn Express - Night audit Resume Example

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Isabella Reed
XXXX XXXXXXXX XXXX, Winfield, WV 25213
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented individual dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Friendly and enthusiastic, with eighteen years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Clerical
  • Service Orientation
  • Administration and Management
  • Coordination
  • Judgment and Decision Making
  • Monitoring daily activities
  • Complex Problem Solving
  • Personnel and Human Resources
Experience
Night audit Mar 2013Present HolidayInn Express Cross Lanes, WV
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Clean and maintain lobby and common areas, such as restocking supplies, moping lobby
night audit Jan 2013Mar 2013 Madi Grass Casino Cross Lanes, WV
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
Assistant Store Manager Apr 2005Jun 2012 Chico's Huntington, WV
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Store Manager Oct 1996Jan 2005 Payless Shoe Source Charleston, WV
  • Store Profitability- use procedures and controls necessary to meet or exceed the sales, profit, and shrink goals established for my store
  • Be a model for customer service by consistently preforming customer service and selling techniques as an example to all associates.
  • staff selection, training, and associate development
  • coaching and counseling to provide guidance and direction to ensure associates effectiveness
  • scheduling
  • completing performance evaluation
  • merchandise control including analyzing, identify, and communicate with the D.M.
  • pos operation, fund deposit, and responding to store emergencies
  • store maintence
Education
Bachelor of Arts : Regancy program Dec 1998 West Virginia State College Institute, WV

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About this resume

Night audit FROM Winfield , West Virginia RESUME

This is a resume for a Night audit in Winfield, West Virginia with experience working for such companies as HolidayInn Express and Madi Grass Casino. The grade for this resume is 0 and is one of hundreds of Night audit resumes available on our site for free. Use these resumes as templates to get help creating the best Night audit resume.

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School Attended
West Virginia State College