Hampton Inn and Suites - Night Audit Resume Example

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Natalie Bennett
  • XXXX X XXXXX XXXXXXXXXX, Oklahoma, OK 73108
  • H: XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented with 5 year background in Customer Service. Core competencies include Fast Learning, Working well under pressure and decision making as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer Service
  • Social Perceptiveness
  • Coordination
  • Negotiation
  • Critical Thinking
  • Judgment and Decision Making
  • Systems Analysis
  • Clerical
  • Effective Communication
  • Health Care
Experience
Night Audit, 07/2014 to 08/2014
Hampton Inn and Suites Oklahoma city, OK
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Prepare trial balances of books.
  • Receive, record, and bank cash, checks, and vouchers.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
Front Desk, 02/2014 to 05/2014
Hilton Garden Inn Oklahoma, OK
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Collect payments and record data pertaining to funds and expenditures.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
Server, 07/2013 to 11/2013
Spaghetti Warehouse Oklahoma city, OK
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Examine trays to ensure that they contain required items.
  • Place food servings on plates or trays according to orders or instructions.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Prepare food items, such as sandwiches, salads, soups, or beverages.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Record amounts and types of special food items served to customers.
  • Determine where patients or patrons would like to eat their meals and help them get situated.
  • Total checks, present them to customers, and accept payment for services.
Customer Service Representative, 05/2013 to 05/2013
Braums El reno, OK
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Receive payments and post amounts paid to customer accounts.
Cashier, 12/2012 to 01/2013
Circle K Yukon, OK
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Sell tickets and other items to customers.
  • Sort, count, and wrap currency and coins.
  • Stock shelves, and mark prices on shelves and items.
  • Sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons.
Players Club Representative, 03/2012 to 05/2012
Lucky Star Casino Concho, OK
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Provide customers with ongoing technical support.
Host, 03/2011 to 03/2012
Lucky Star Casino Concho, OK
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Assist with preparing and serving food and beverages.
  • Confer with other staff to help plan establishments' menus.
  • Run cash registers.
Education
High School Diploma: HSD/ CNA/ HHA, Jun 2010 Talking Leaves Job Corps - Tahlequah, OK
High School Diploma/ Certified Nursing Assistant/ Home Health Aid

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About this resume

Night Audit FROM Oklahoma , Oklahoma RESUME

This is a resume for a Night Audit in Oklahoma, Oklahoma with experience working for such companies as Hampton Inn and Suites and Hilton Garden Inn. The grade for this resume is 0 and is one of hundreds of Night Audit resumes available on our site for free. Use these resumes as templates to get help creating the best Night Audit resume.

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School Attended
Talking Leaves Job Corps