Embassy Suites - Night Audit Resume Example

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Hunter Mitchell
XXXX XXX XXXXXX XXXX, Franklin, TN 37064
H: XXXXXXXXXX
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Professional Summary

Accomplished and energetic customer service representative with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include creative problem solving, exceptional communication skills, and Customer relations.

Skills
  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Speaking
  • Judgment and Decision Making
  • Social Perceptiveness
  • Complex Problem Solving
  • Critical Thinking
  • Active Learning
  • Reading Comprehension
  • Learning Strategies
  • Time Management
  • Instructing
  • Computers and Electronics
  • Communications and Media
Experience
Night Audit 12/2013 - Present
Embassy Suites - Franklin, tn
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
Waitress 04/2013 - 12/2013
Athletic Club Restaurant Embassy Suites - Franklin, tn
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Escort customers to their tables.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Take orders from patrons for food or beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Collect payments from customers.
  • Clean tables or counters after patrons have finished dining.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Describe and recommend wines to customers.
Housekeeper/Laundry Attendant 01/2012 - 04/2013
Embassy Suites - Franklin, tn
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Dust and polish furniture and equipment.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
  • Start washers, dry cleaners, driers, or extractors, and turn valves or levers to regulate machine processes and the volume of soap, detergent, water, bleach, starch, and other additives.
  • Sort and count articles removed from dryers, and fold, wrap, or hang them.
  • Clean machine filters, and lubricate equipment.
Education
High School Diploma: 2012 Heritage Homeschooling Academy - kansas city, ks

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About this resume

Night Audit FROM Franklin , Tennessee RESUME

This is a resume for a Night Audit in Franklin, Tennessee with experience working for such companies as Embassy Suites and Athletic Club Restaurant Embassy Suites. The grade for this resume is 0 and is one of hundreds of Night Audit resumes available on our site for free. Use these resumes as templates to get help creating the best Night Audit resume.

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School Attended
Heritage Homeschooling Academy