Washington Dental Associates - New Patient Coordinator/Front Office Resume Example

Love this resume? Build your own now

Benjamin Taylor
XXX XXX XXX, River Edge, NJ 07661
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Summary

Responsible Receptionist proficient in the medical and dental fields. Strong customer service background.  Passionate and motivated, with a drive for excellence. Over 5 years combined experience. 

Skills
  • Medicine and Dentistry
  • Customer and Personal Service
  • Clerical
  • Service Orientation
  • Critical Thinking
  • Time Management
  • Judgment and Decision Making
  • Administration and Management
Experience
Washington Dental Associates Bergenfield, NJ New Patient Coordinator/Front Office Aug 2015Feb 2016
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    • Use computers for various applications, such as database management or word processing.
    • Create, maintain, and enter information into databases.
      • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
      • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
      • Schedule and confirm appointments for clients, customers, or supervisors.
        • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
        • Provide services to customers, such as order placement or account information.
          • Develop or maintain internal or external company Web sites.
          • Mail newsletters, promotional material, or other information.
            • Learn to operate new office technologies as they are developed and implemented.
            • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
            • Record treatment information in patient records.
            • Take and record medical and dental histories and vital signs of patients.
            • Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer.
            • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
            • Complete insurance or other claim forms.
            • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
            • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
            • Receive and route messages or documents, such as laboratory results, to appropriate staff.
            • Maintain medical records, technical library, or correspondence files.
            • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
            • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
            • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
            • Take panoramic x-rays 
            CareOne at Cresskill Cresskill, NJ Receptionist/Activity Assistant Jul 2014Aug 2015
            • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
            • Use computers for various applications, such as database management or word processing.
            • Create, maintain, and enter information into databases.
            • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
            • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
            • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
            • Complete forms in accordance with company procedures.
            • Maintain scheduling and event calendars.
            • Schedule and confirm appointments for clients, customers, or supervisors.
            • Make copies of correspondence or other printed material.
            • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
            • Locate and attach appropriate files to incoming correspondence requiring replies.
            • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
            • Provide services to customers, such as order placement or account information.
            • Conduct searches to find needed information, using such sources as the Internet.
            • Establish work procedures or schedules and keep track of the daily work of clerical staff.
            • Develop or maintain internal or external company Web sites.
            • Prepare and mail checks.
            • Order and dispense supplies.
            • Learn to operate new office technologies as they are developed and implemented.
            Home Shopping Network (HSN work from home) Clarksville, TN Customer Service Rep May 2013Jun 2014
            • Assisted customers with accounts.
            • Trouble shooted problems with orders.
            • Tracked packages.
            • Ran credit checks.
            • Opened new accounts.
            • Processed payments.
            • Review insurance policy terms to determine whether a particular loss is covered by insurance.
            • Check to ensure that appropriate changes were made to resolve customers' problems.
            • Refer unresolved customer grievances to designated departments for further investigation.
            • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
            • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
            • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
            • Determine charges for services requested, collect deposits or payments, or arrange for billing.
            Education
            Bergen Community College Paramus, NJ Associate of Science: Surgical Technology
            Additional Information

            Proficient in Microsoft Word, PowerPoint, Excel, Office, Dentrix, Point Click Care, Care Credit. 
             First Aid, CPR/BLS certified

            HIPPA/OSHA compliant
            Scheduling Institute certified

            People also search for

            New Patient Coordinator/Front Office

            River Edge ,New Jersey

            Benjamin Taylor

            Companies Worked For:

            Washington Dental Associates , CareOne at Cresskill

            JobTitles Held:

            New Patient Coordinator/Front Office , Receptionist/Activity Assistant

            resume flower ad

            About this resume

            New Patient Coordinator/Front Office FROM River Edge , New Jersey RESUME

            This is a resume for a New Patient Coordinator/Front Office in River Edge, New Jersey with experience working for such companies as Washington Dental Associates and CareOne at Cresskill. The grade for this resume is A and is one of hundreds of New Patient Coordinator/Front Office resumes available on our site for free. Use these resumes as templates to get help creating the best New Patient Coordinator/Front Office resume.

            Dude
            School Attended
            Bergen Community College