Washington Dental Associates - New Patient Coordinator Resume Example

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Benjamin Taylor
XXX XXX XXX, River Edge, NJ 07661
XXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Summary

Responsible Receptionist proficient in the medical and dental fields. Strong customer service background.  Passionate and motivated, with a drive for excellence. Over 5 years combined experience. 

Skills
  • Medicine and Dentistry
  • Customer and Personal Service
  • Clerical
  • Service Orientation
  • Critical Thinking
  • Time Management
  • Judgment and Decision Making
  • Administration and Management
Experience
Washington Dental Associates Bergenfield, NJ New Patient Coordinator/Front Office Aug 2015Feb 2016
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    • Use computers for various applications, such as database management or word processing.
    • Create, maintain, and enter information into databases.
      • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
      • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
      • Schedule and confirm appointments for clients, customers, or supervisors.
        • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
        • Provide services to customers, such as order placement or account information.
          • Develop or maintain internal or external company Web sites.
          • Mail newsletters, promotional material, or other information.
            • Learn to operate new office technologies as they are developed and implemented.
            • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
            • Record treatment information in patient records.
            • Take and record medical and dental histories and vital signs of patients.
            • Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer.
            • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
            • Complete insurance or other claim forms.
            • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
            • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
            • Receive and route messages or documents, such as laboratory results, to appropriate staff.
            • Maintain medical records, technical library, or correspondence files.
            • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
            • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
            • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
            • Take panoramic x-rays 
            CareOne at Cresskill Cresskill, NJ Receptionist/Activity Assistant Jul 2014Aug 2015
            • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
            • Use computers for various applications, such as database management or word processing.
            • Create, maintain, and enter information into databases.
            • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
            • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
            • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
            • Complete forms in accordance with company procedures.
            • Maintain scheduling and event calendars.
            • Schedule and confirm appointments for clients, customers, or supervisors.
            • Make copies of correspondence or other printed material.
            • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
            • Locate and attach appropriate files to incoming correspondence requiring replies.
            • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
            • Provide services to customers, such as order placement or account information.
            • Conduct searches to find needed information, using such sources as the Internet.
            • Establish work procedures or schedules and keep track of the daily work of clerical staff.
            • Develop or maintain internal or external company Web sites.
            • Prepare and mail checks.
            • Order and dispense supplies.
            • Learn to operate new office technologies as they are developed and implemented.
            Home Shopping Network (HSN work from home) Clarksville, TN Customer Service Rep May 2013Jun 2014
            • Assisted customers with accounts.
            • Trouble shooted problems with orders.
            • Tracked packages.
            • Ran credit checks.
            • Opened new accounts.
            • Processed payments.
            • Review insurance policy terms to determine whether a particular loss is covered by insurance.
            • Check to ensure that appropriate changes were made to resolve customers' problems.
            • Refer unresolved customer grievances to designated departments for further investigation.
            • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
            • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
            • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
            • Determine charges for services requested, collect deposits or payments, or arrange for billing.
            Education
            Bergen Community College Paramus, NJ Associate of Science: Surgical Technology
            Additional Information

            Proficient in Microsoft Word, PowerPoint, Excel, Office, Dentrix, Point Click Care, Care Credit. 
             First Aid, CPR/BLS certified

            HIPPA/OSHA compliant
            Scheduling Institute certified

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            About this resume

            New Patient Coordinator FROM River Edge , New Jersey RESUME

            This is a resume for a New Patient Coordinator in River Edge, New Jersey with experience working for such companies as Washington Dental Associates and CareOne at Cresskill. The grade for this resume is 0 and is one of hundreds of New Patient Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best New Patient Coordinator resume.

            Dude
            School Attended
            Bergen Community College