Team Toyota - New Car Sales Associate Resume Example

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  • XX XXXXX XXXXX, Holland, PA 18966
Levi Perez
Professional Summary

Dedicated employee with experience combining management and customer service expertise. Looking for a position  in an established growing company.

  • Customer and Personal Service
  • Sales and Marketing
  • Active Listening
  • Social Perceptiveness
  • Critical Thinking
  • Administration and Management
  • Judgment and Decision Making
  • Management of Personnel Resources
New Car Sales Associate, 05/2011 to 05/2014
Team Toyota Langhorne, Pa
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
  • Demonstrate use or operation of merchandise.
  • Estimate and quote trade-in allowances.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase or rental.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
General Manager, 06/2003 to 05/2011
Center Club Lambertville, NJ
  • Recruit and hire staff members and subcontractors.
  • Assign and coordinate work schedules for all departments. ( Front desk coordinators, personal trainers, group fitness instructors, child care staff, massage therapists, chiropractors, and housekeeping)
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness, safety regulations and maintenance.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Meet with owners to stay informed of changes affecting operations.
  • Inform workers about interests or special needs of specific groups.
  • Apply customer/guest feedback to service improvement efforts.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Requisition necessary supplies, equipment, or services.
  • Analyze and record personnel or operational data and write related activity reports.
  • Furnish customers with information on events or activities.
  • Collaborate with staff members to plan or develop programs of events, and schedules of activities.
  • Take disciplinary action to address performance problems.
  • Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.
  • Promote health club through membership sales, and record member information.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Event Coordinator, 09/1999 to 06/2005
Richboro Pub Richboro, PA
  • Confer with staff at a chosen event site to coordinate details.
  • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
  • Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
  • Organize registration of event participants.
  • Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
  • Plan and develop programs, agendas, budgets, and services according to customer requirements.
  • Hire, train, and supervise volunteers and support staff required for events.
  • Conduct post-event evaluations to determine how future events could be improved.
  • Design and implement efforts to publicize events and promote sponsorships.
Waitress/Bartender, 09/1999 to 06/2004
Richboro Pub Richboro, PA
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Plan, organize, and control the operations of a cocktail lounge or bar.
  • Order or requisition liquors and supplies.
  • Serve snacks or food items to customers seated at the bar.
  • Balance cash receipts. 
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Sort, count, and wrap currency and coins.
  • Compute and record totals of transactions.
Associate of Arts: Graphic Design and Advertising, May 2002 Bucks County Community College - Newtown, PA

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About this resume

New Car Sales Associate FROM Holland , Pennsylvania RESUME

This is a resume for a New Car Sales Associate in Holland, Pennsylvania with experience working for such companies as Team Toyota and Center Club. The grade for this resume is 0 and is one of hundreds of New Car Sales Associate resumes available on our site for free. Use these resumes as templates to get help creating the best New Car Sales Associate resume.

School Attended
Bucks County Community College