Canopy - New Business Development Call Center Supervisor Resume Example

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Sebastian Green
XXXX XXXXXX, Shawnee, KS 66216
Professional Summary

Hold Current KS resident and MO non-residnet Health & Life Insurance License Certified for FFM

New Business Development Call Center Supervisor Mar 2015Jul 2015 Canopy Leawood, KS  Facilitate call center activity through both solicitation (out bound calling) and oversight of inbound calls. 
Provide new sales to internal brokers
Expedite incoming calls - sales & delegation
Expedite outbound calls - qualifying, selling & delegation
Monitor & report in a timely fashion all measurable activities
Utilize technical expertise & knowledge to provide day to day consultation, management & support to call center personnel & internal agents
Assist with group enrollment when necessary
Consumer Sales Consultant Jan 2008Mar 2015 Blue Cross Blue Shield Kansas City, MO Conduct most individual product sales  by phone or by email , occasionally required to meet prospective buyers in person.
Office MGR Jan 1995Jan 2008 Hosfield Benefit Services, LLC Overland Park, KS Individual Plan Specialist : 2003-2008
Serve as in house expert on individual and short term medical plans, including Medicare supplement and Medicare Rx plans
Conduct most individual product sales by phone or by email, occasionally required to meet prospective buyers in person
Certified by Blue Cross Blue Shield of Kansas City for 2008 Medicare Rx plans
Strong working knowledge of Blue direct system, Microsoft Word and Excel, Quick Books, and other internal software programs
Additional Current Responsibilities incluede:
Coordinate, report, distribute and ensure accuracy of monthly broker commissions due
Prepare monthly flex and administrative services client billings
Manage company checkbook, including deposits
Provide telephone coverage/front -desk reception
Receptionist /Customer Service Specialist - 1995 to 2003
Perform all administrative duties pertaining to front -desk reception
Provide administrative support for company president and other employees as needed
Implement flex plan processing for large client
Deliver high quality customer service activity for all clients, including:
Claims research
Assistance with paperwork
Provider information
Application processing ( new hires, terminations, etc )
Other duties as required
Teller Supervisor Jan 1986Dec 1994 Metcalf State Bank Overland Park, KS Teller Supervisor:
Supervised tellers daily schedules, drawer count and accuracy, etc
Directly performed own teller activities 
Shipped and ordered currency for bank use
Open new accounts as needed
Bachelor of Science : Finance and Management Dec 1994 Park College Kansas City, MO

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About this resume

New Business Development Call Center Supervisor FROM Shawnee , Kansas RESUME

This is a resume for a New Business Development Call Center Supervisor in Shawnee, Kansas with experience working for such companies as Canopy and Blue Cross Blue Shield. The grade for this resume is 0 and is one of hundreds of New Business Development Call Center Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best New Business Development Call Center Supervisor resume.

School Attended
Park College