FirstBank - New Accounts Representative/ Online Banking Representative Resume Example

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Samantha Washington
XXXX XXXX XX, Wheat Ridge, CO 80033
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented customer service representative with 4+ year background in call center environments. Core competencies include typing, providing accurate information and cross selling as well as excellent communication and time management skills. Handles tasks with efficiency. I love to be part of a big team working for a common goal. I like to learn new information as well as include previous information that I have learned into a new job or task.

Skills
  • Customer and Personal Service
  • Active Listening
  • Computers and Electronics
  • Time Management
  • Inbound and Outgoing call experience
  • Works well by myself or with a team
  • Negotiation
  • Judgment and Decision Making
Experience
New Accounts Representative/ Online Banking Representative Nov 2012Present FirstBank Lakewood, Co
  • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Inform customers of procedures for applying for services such as credit cards, direct deposit of checks, and certificates of deposit.
  • Perform teller duties as required.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Collect and record customer deposits and fees, and issue receipts using computers.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Troubleshoot with customers using either Internet Explorer, Fire Fox, Google Chrome, or Safari.
  • Directed customers through our mobile app whether they were using Android or Apple.
  • Provided information to customers about their accounts such as balances, credit limits, new accounts, or insufficient funds.
  • Placed out going calls to customer regarding inquiries that they made previously.
Customer Service Representative Oct 2008Jul 2009 FirstBank Holding Company Lakewood, CO
  • Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of their banking information.
  • Kept my stats under department goals
  • Completed side duties as well as answered calls.
Education
High School Diploma May 2008 Arvada High School Arvada, CO

People also search for

New Accounts Representative/ Online Banking Representative

Wheat Ridge ,Colorado

Samantha Washington

Companies Worked For:

FirstBank , FirstBank Holding Company

JobTitles Held:

New Accounts Representative/ Online Banking Representative , Customer Service Representative

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About this resume

New Accounts Representative/ Online Banking Representative FROM Wheat Ridge , Colorado RESUME

This is a resume for a New Accounts Representative/ Online Banking Representative in Wheat Ridge, Colorado with experience working for such companies as FirstBank and FirstBank Holding Company. The grade for this resume is B and is one of hundreds of New Accounts Representative/ Online Banking Representative resumes available on our site for free. Use these resumes as templates to get help creating the best New Accounts Representative/ Online Banking Representative resume.

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School Attended
Arvada High School